Cannot modify images in my Image garden

Hello

I wonder if anyone has had this problem:

I can view and print the images using my kindergarten picture very well, but when I try to use the feature of special filter or correct/improve, all I see is a question mark in the center of the editing window rather than the image I want to change. I tried to modify different files: my camera photo from my iphone, photos simple jpg, the result is the same:

I have Windows 8, and I have redownloaded and reinstalled the program a few times to the manufacturer sure this isn't a problem installing corrupt.

Any ideas?

For those who are interested (support :-)): found what was the problem.) In tools-> Preferences-> Settings Advanced tab location of temporary files (and the location of the Images too - but I think it was unrelated to my problem) were attached to non-existing files. As soon as I set these parameters to valid records, I was able to edit the files.

I don't know how it happened, but I copied stuff from my old laptop, then maybe some config files got copied too...

Tags: Canon Printer

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