Cannot open a session - Win 8.1

I have a new HP Envy 15-j010us model.  I started it's tweaks a few weeks but close and starts again today.  I downloaded and installed the 8.1 update.  Then shut down and rebooted itself.  Now I can't login.  It does not recognize my passwork.  I tried everything I know.  Help, please!

Kathy

Hello

During the upgrade process, it will ask you to enter a password and you can not do without this step. It seems that the upgrade is not well. Do you know that Windows is starting now?

Kind regards.

Tags: Notebooks

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