Cannot open downloaded applications - Indesign and Illustrator

Hi - I bought a subscription for one year for Indesign and Illustrator yesterday.   However, the entire suite is downloaded after a few hours.  I can't open, InDesign and Illustrator.   I get a comments box Adobe saying something like - to renew your subscription with a link or the message try again in 15 minutes.   I had downloaded the download Update Wizard.   It's very frustrating because I need to work on some files I had created previously when I took a subscription a few months ago that has expired due to an accounting issue.

I would appreciate your help

Sue

Connect you or activation errors

Mylenium

Tags: Adobe

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