Cannot open lightroom 6 no cloud) that I bought on the web

Hello,

I bought the 6 upgrade for my lightroom 5 (no clouds) on the web on August 27 for mac (I have the latest operating system). I get an email with my code number and instruction how to download lightroom 6.

3 days later, I still not able to download lightroom 6.

I open the installer... I see on the first line: lightroom for mac/win my code number and the download window is empty

second line: lightroom no Code window and the window for the window is enabled

third line: ligt...           Mac... no code and the window for Mac is enabled

I click on the Mac window, a new window appears where I chose the version of lightroom to select this option to download. I see the 1,2,3,4,5 version but not version 6.

Where is the problem?

I try to reach someone talking about Adobe, but it is almost impossible to reach the person or I don't know how to do it. And on the forum, I can't find anything good for my problem.

do you have a solution? A phone number to talk to someone?

Thank you for your help

Diane

Sorry for my English, I'm french

Lightroom 6 https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

Serial number Lightroom - runs on Windows and Mac versions https://forums.adobe.com/thread/2179765

Tags: Adobe

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