Cannot open windows update

I am running vista Home premium. When I click the windows update icon my computer won't open the update program. I get no error messages, the windows 'pane '. It seems to be stuck in a loop that I can not close at this time here. I have to start the Task Manager to close the program. I don't know much about computers, but would appreciate someone's help to solve this problem. I run the program of antivirus AVG, Spybot and run the microsoft malicious spyware programs (negative results). Thank you. Lynn

Hi FLQ.

If Windows Vista came pre-installed, you will need to contact your computer manufacturer to get the installation media.
Brent
Microsoft Answers Support Engineer
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Tags: Windows

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    Hi lisafuller,

    1 when was the last time it was working fine?

    2. did you of recent changes on the computer?

    3. What is the serial number and model of the printer?

    4. what happens when you try to access that Windows update and Control Panel?

    5. do you have security software installed on the computer?

     

    Method 1

    See the below Microsoft article and try the steps mentioned, check if it helps.

    Error message when you try to install a network printer on a Windows Vista-based computer: "Windows cannot connect to the printer operation cannot complete (error 0x0000000d).

    http://support.Microsoft.com/kb/947236

    Method 2

    If the previous step fails, then check out the link below and run them the troubleshooter, check if it helps.

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    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

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    I suggest you to please follow the steps mentioned below and get back to us with the results.

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    http://support.Microsoft.com/kb/947821

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    Method 2: Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

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