Cannot print a document

Original title: unable to print

Computer can recognize the printer, but it also recognizes as being turned off when it is on. I have 2 other computers and you can print from them.

Hello

1. What is the nature of the connection between your computer and your printer (Wired/Wireless)?

2 did you hardware/software changes to your computer before the show?

3. What is the exact error that you receive when trying to print a document?

4. Let us know the number of brand and model of your printer?

Method 1:

Start the computer in clean boot in order to check whether a third-party program is causing the problem. Clean boot helps eliminate software conflicts. The article below describes how to solve problems in Windows 7 by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual. To configure your computer to clean boot see the following link.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: When you are finished troubleshooting, follow step 7 in the article to start on normal startup.

Method 2:

Printer in Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

For reference:

http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

It could be useful!

Tags: Windows

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