Cannot print document on Samsung Galaxy S5

I have an IPad and you are unable to print a document from my IPad directly on my printer HP Photosmart 6520. My wife has an identical printer so I can choose one or the other. I just bought a new cell phone Samsung Galaxy S5 and received an email with a Word document. When I tried to print the document, the screen showed the printer such as password protected. I've never set a password for the printer, and as I stated above, I can print from my IPad. I saw instructions for other readers of this forum with similar problems and solutions, after completing a few steps, was to push the WPS button on your router after going through some configuration steps on the printer screen and linking the two.

The problem is, I have a Qwest modem and there is no WPS button. How is it, I can print from my Ipad without password and not from my cell phone.

Hello

Are they (Samsung & printers) on the same network? Please use Play/Goodle store, search for "HP AiO Printer Remote" and install it on your Samsung. You can also use 'HP ePrint' app to print from your Samsung.

Kind regards.

Tags: HP Printers

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