Cannot re - download any digital delivery...

One of my users has a XPS13 out of warranty running Windows 8.1. He made a mistake and downloaded the demo of Adobe Acrobat DC.  He uninstalled Acrobat 11 software that we shipped with the computer.

No problem, don't tell me.  Uninstall DC and use Digital delivery for re - download at 11.  Hah!

There is no shortcut Dell digital delivery anywhere.  There is a folder in Program Files (x 86), but none of the executables no matter what.  The service runs.

So in programs and features, I try "repair".  He wants the CD. OK, I find where to download the digital distribution of Dell on Dell's web site. Repair does not accept the MSI as a source of repair.

Then I run the MSI file and it tells me "account already exists" and closes. So I uninstall DDD of programs and features.  Now I run the MSI of DDD and he told me that a newer version is already installed and should be uninstalled everything first.

AAAAAARRRRRRGGGGGHHHHHH!

Hello

Thanks for writing on the Dell Community Forum.

Please download and run the Fix - It Dell digital delivery from the following link and made me know if this can help:

http://Dell.to/1ihbDQU

Also see the following link for more information on Dell's digital delivery:

http://Dell.to/1PB4BnL

Tags: Dell Software

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