PROBLEM WITH DELL DIGITAL DELIVERY

V.2.5 Dell digital delivery does not work. Computer opened today, tried to use DDD to download software that has been purchased but not installed. Keeps giving error message: -"Dell Digital delivery was able to connect to the internet. Please make sure that you are connected and try again. " -even if I AM connected to the internet.

Also, don't know if related but am not able to register my new office product 2013 either.  Never had this problem on a computer brand new right out front.

This is an Inspiron Win 7 Pro 64-bit running.

Dell technical support could not fix the problem

Version of DDD provided by Dell Online associated with your laptop service tag was wrong version (2.1).  Searched a later version (2.2 x) with NO filter service tag, just by pulling the top of all available drivers and software for portable model & OS. A later version of DDD using worked.

Re: Office activation - completely uninstalled, but had to run MS software 'fix it' to clean settings pre-installed or residual or files (not sure he cleaned) and then reinstall Office 2013 once again, then he was able to activate. suspect that since it would not activate after initial installation, that something came pre-installed on HD that prevented activation.

Tags: Dell Software

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