Cannot reactivate membership

The school that I go to we provides a one year subscription to CC, unfortunately I had to factory reset my PC and when I re downloaded CC desktop application and went to re - install my programs he repeats to me 'try' instead install. Membership is valid until mid-December, and I am logged in (also tried signing in and out but no luck), someone knows how to solve?

FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

https://forums.Adobe.com/thread/1962238

Tags: Adobe

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