CANNOT CANCEL MEMBERSHIP!

I followed the instructions to cancel my membership. Last step tells me to contact Customer Support and brings me to this forum. What the hell do I need to cancel this subscription?

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html

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