Cannot read a dvd with windows media player

Cannot play dvd's with windows media player or media Center, am running windows 7 Home premium 64 bit on a new machine. Have installed the codecs, but no luck, have the wristmaster great samsung that uses the latest windows drivers. I can listen to music and view photos

Operating system: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm. 090713-1255)
Language: English (regional setting: English)
System manufacturer: MICRO-STAR INTERNATIONAL CO., LTD.
System model: MS-7529
BIOS: Default system BIOS
Processor: Intel (r) Core (TM) 2 Quad CPU Q8200 2.33 GHz (4 CPUs), ~2.3GHz
Memory: 4096 MB RAM
Available OS memory: 4096 MB RAM
Page file: 1364MB used, 6824 MB of available space
Windows Dir: C:\Windows
DirectX version: DirectX 11
DX setup parameters: not found
DPI setting: Using System DPI
System DPI setting: 96 DPI (100%)
DWM DPI Scaling: disabled
DxDiag Version: 6.01.7600.16385 64 bit Unicode
DxDiag previously: crashed in the information system (step 4). Re-run DxDiag with the command line parameter 'dontskip' or choose to not to ignore when you are prompted to collect information could result in DxDiag getting this information

------------
DxDiag Notes
------------
Display 1 tab: No problems found.
Sound tab 1: No problems found.
2 Audio tab: No problems found.
Input tab: no problems found.

--------------------
DirectX Debug levels
--------------------
Direct3D: 0/4 (detail)
DirectDraw: 0/4 (detail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (detail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (detail)

---------------
Display devices
---------------
Card name: NVIDIA GeForce 8500 GT
Manufacturer: NVIDIA
Track type: GeForce 8500 GT
DAC type: Integrated RAMDAC
The device key: Enum\PCI\VEN_10DE & DEV_0421 & SUBSYS_047B10DE & REV_A1
Memory display: 2797 MB
Dedicated memory: 1005 MB
Shared memory: 1791 MB
Current mode: 1680 x 1050 (32 bit) (60 Hz)
Name of the monitor: generic PnP monitor
Monitor model: W2242
Monitor ID: GSM5677
Native mode: 1680 x 1050 (p) (59,883 Hz)
Output type: HD15
Driver name: nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd3dum, nvwgf2um, nvwgf2um
The driver file version: 8.17.0011.9562 (English)
Driver version: 8.17.11.9562
DDI version: 10
: Model WDDM 1.1 driver
Driver attributes: Final retail
Driver Date/size: 11-21-2009 04:34:54, 11775080 bytes
Would be WHQL logo: Yes
Date stamp WHQL:
The instrument identifier: {D7B71E3E-4761-11CF-3456-70241FC2C535}
Vendor ID: 0x10DE
Device ID: 0 x 0421
SubSys ID: 0x047B10DE
Revision ID: 0x00A1
Strong name of the driver: oem2.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section009:8.17.11.9562:pci\ven_10de&dev_0421
The driver rating: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace caps: {6CB69578-7617-4637-91E5-1C02DB810285}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YUY2, YUY2) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: caps Frames(Prev/Fwd/Back) = (0,0,0) Format (In/Out) = (YUY2, YUY2) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: caps Frames(Prev/Fwd/Back) = (0,0,0) Format (In/Out) = (YUY2, YUY2) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YUY2, YUY2) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (UYVY, UYVY) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: caps Frames(Prev/Fwd/Back) = (0,0,0) Format (In/Out) = (UYVY, UYVY) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: caps Frames(Prev/Fwd/Back) = (0,0,0) Format (In/Out) = (UYVY, UYVY) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (UYVY, UYVY) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YV12, 0 x 32315659) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YV12, 0 x 32315659) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YV12, 0 x 32315659) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YV12, 0 x 32315659) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (NV12, 0x3231564e) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (NV12, 0x3231564e) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (NV12, 0x3231564e) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (NV12, 0x3231564e) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format (In/Out) = (IMC1, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format (In/Out) = (IMC1, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format (In/Out) = (IMC1, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format (In/Out) = (IMC1, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{6CB69578-7617-4637-91E5-1C02DB810285}: Format (In/Out) = (IMC2, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format (In/Out) = (IMC2, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format (In/Out) = (IMC2, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format (In/Out) = (IMC2, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{6CB69578-7617-4637-91E5-1C02DB810285}: Format (In/Out) = (IMC3, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format (In/Out) = (IMC3, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format (In/Out) = (IMC3, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format (In/Out) = (IMC3, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{6CB69578-7617-4637-91E5-1C02DB810285}: Format (In/Out) = (IMC4, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format (In/Out) = (IMC4, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format (In/Out) = (IMC4, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format (In/Out) = (IMC4, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{6CB69578-7617-4637-91E5-1C02DB810285}: Format (In/Out) = (S340, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format (In/Out) = (S340, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format (In/Out) = (S340, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format (In/Out) = (S340, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{6CB69578-7617-4637-91E5-1C02DB810285}: Format (In/Out) = (S342, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format (In/Out) = (S342, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format (In/Out) = (S342, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format (In/Out) = (S342, UNKNOWN) Frames(Prev/Fwd/Back) = (0,0,0) Caps
D3d9 Overlay: support
DXVA-HD: support
DDraw status: enabled
D3D status: enabled
AGP status: enabled

Hello

Welcome to Microsoft Windows 7 answers Forum!

Could you please answer these money questions?

(a) could you tell us what happens when you play the dvd?

(b) how do you try to play the dvd?

(c) you receive an error message?

(d) do you have the latest changes the software on your computer?

(e) have you tried the dvd in another computer?

Please get back to us with answers, so that we will be in a better position on this issue.

However, if you want to solve this problem, you can follow the link below to run the troubleshooter to Open the troubleshooting Windows Media Player DVD Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-DVD-Troubleshooter

Thank you, and in what concerns:

I. Suresh Kumar-Microsoft Support.

Visit our Microsoft answers feedback Forumand let us know what you think.

Tags: Windows

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    Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

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