Z10 Z10 blackBerry screen does not black out during call

My screen Z10 won't black during the call when I place the phone to my ear, which causes unwanted press icons or sometimes call disconnects because my ear touches the end call icon. I have to manually lock the screen using button lock, which is irritating.

Is this a setting that I am missing, because she worked very well about 2 weeks ago and has started to happen suddenly. I have used for about a year now.

There is no settng. Here are a few ideas.

Use BBVE to test the proximity sensor.

If you use a screen protector, remove and test.

Try rebooting and testing, if you have not already. If you have tried, then turn off the unit, remove the battery for a few minutes, put the battery and test.

If all else fails, do a clean install of the operating system and test. If the problem stays on a BONES clean before you restore or add apps, I would conclude that the probe has probably failed.

Tags: BlackBerry Smartphones

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