Cannot receive incoming calls

Sometimes. All of a sudden. My phone is in my pocket and someone calls me. I see the cursor that is used to receive incoming calls. But when I slide, nothing happens. Seems that the screen was hung. I remember one day I've relied on the home button and then I could use the cursor and receive the call, but it worked for once. It's boring. I use 6s, latest iOS. Any solution please?

Hey CoolBrain,

I see that the phone app seems to be freezing when you attempt to drag in order to answer a call. Certainly, this is not an ideal situation, and I am happy to help you get on the path to solving this problem.

Before you start, I would recommend that you back up your device either using iCloud or iTunes using the steps here:

The backup of your iPhone, iPad and iPod touch - Apple Support

After you back up your device, try to restart it at first to see if the problem persists when you receive a call. If the problem persists, try the steps here to force quit the application and try again:

Force an application to close on your iPhone, iPad or iPod touch - Apple Support

If the problem persists after trying the above steps, you will need to reinstall the application phone by restoring your iOS software in iTunes. Take a look at the following resources for more information on this process:

Use iTunes on your Mac or PC to restore your iPhone, iPad or iPod settings - Apple Support

Once the restore is complete, try to test "set up in the new" to ensure that the problem does not persist. Once you have finished stable, you can follow the steps here to restore from your backup iOS:

Restore your iPhone, iPad or iPod touch from a backup - Apple Support

Take care.

Tags: iPhone

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    C5510 001 06 no bad 0.0.0 idle 0 0 0 0/0
    C5510 001 07 no bad 0.0.0 idle 0 0 0 0/0
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