Cannot redeem the number of student-to-teacher

I bought two cards of product in a store (two products).

I sent the details of the audit and the code for each 19-digit.

Support ticket advised me to use the code to redeem serial number 19-digit. This does not work, because it is not a 24 digit number.

Poorly written email also advised me to take off the sticker from the box to access the code. There is no box. There is no sticker.

How can I Exchange my serial numbers?

http://helpx.Adobe.com/x-productkb/global/find-serial-number-student-teacher.html

Tags: Adobe

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