cannot show the desktop on the envy Touchsmart screen

I can't show the desktop on the screen of my laptop Envy 17 quad touchsmart with Windows 8 t, although other images, such as screen saver can be seen.

Hello @CJ867 ,

Welcome to the HP Forums!

I see that you are having problems with the screen does not display is not on your ENVY 17 laptop. I will do my best to help you with this.

Can you tell me if the office applications appears or if only the splash screen and apps work? Or is it only the background is black, but you can see the icons and the system tray?

If it is a new issue, there were recently some updates Windows that were originally black screens after login and it could be related. I suggest you perform a restore system before the issue started. You can see how to do this here: (Windows 8) system restore.

The system restore is usually confused with a system refresh or reset. Recovery allows to uninstall updates, drivers or software that was installed after the restore point, but will not delete your personal files.

Let's start with that. Let me know if it helps!

Tags: Notebooks

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