Cannot start Photoshop because of the trial subscription has expired.
I tested the trial version CS6 Photoshop Extended and after its expiration, I bought "Photoshop CS6 subscription edition (monthly publication)". I downloaded and installed. Now, when I start it, all I see is the "trial expiré" - window.
I tried- and re - installing everything, try to clean the registry, tried the Adobe CS-nothing removal tool does not.
"The trial expiré" - window has a button to enter a serial number, but the monthly subscription is not come with one - I've checked all the subpages of "My Adobe", I could find. It was not a serial number in E-mail either.
I hope someone can help, thanks a lot!
I could finally solve the problem with the help of support Adobe. For everyone with the same problem:
1. Uninstall Photoshop.
2 delete the following files (replace "in the program" with the Program files - your language):
"C:\Program (x 86) \Common Files\Adobe\caps\"caps.db.
"C:\Program (x 86) \Common Files\Adobe\backup\"caps.db.
"C:\Program (x 86) \Common Files\Adobe\caps\"media_db.db.
C:\Program (x 86) \Common Files\Adobe\Adobe PCD\ "pcd.db"
"C:\Program (x 86) \Common Files\Adobe\Adobe PCD\cache\"cache.db ".
3. re-download and reinstall Photoshop.
4. start Photoshop and log in with your Adobe ID.
Fact!
Tags: Photoshop
Similar Questions
-
Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay for it.
Aileen,
Please see suggestions here: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?
Kind regards
Guinot
-
I bought the first subscription CC 2015 but when I open the app that I have left the trial version has expired.
FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?
-
the trial period has expired. What should do? I need to edit my videos
the trial period has expired. What should do? I need to edit my videos
Get a subscription.
https://creative.Adobe.com/plans?single_app=premiere&promoid=KSPCW&MV=other
-
Buy the product yesterday, even if Adobe CC reports that the trial period has expired and won't let me in, the purchase was done without problem, any ideas?
Hello
Please see
Connect and disconnect activate Cloud Creative applications
Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors
Concerning
-
I just bought the teachers edition and Creative Cloud student (one year) and I'm unable to install After Effects. He always says: the trial version has expired. I tried to uninstall and install again, but it does not work. Please help me.
See if the following can help:
Creative Cloud applications unexpectedly back in the test mode. CS6, CCM
https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html
Log, activation, or connection errors. CS5.5 and later, Acrobat DC
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-
I bought Adobe Acrobat Pro and I downloaded the software. Whenever I want to open a PDF with Adobe Acrobat Pro, a screen appears saying that my trial period has expired and I have to buy the software first. But I bought and downloaded. I don't understand. Can you help me?
I bought a subscription. But the problem has been resolved in the meantime. I had probably forgotten to save...
-
Hello! It's really a problem with a domain controller Acrobat if subscribe in creative cloud, I bought subscribe, but CC label - trial period has expired. What can I do with it?
Hi sergeyy82224708,
Try the troubleshooting steps mentioned in this document KB Adobe Creative Cloud apps reverts after 2015 updated CC test.
Let me know if it solves your problem.
Kind regards
Nicos -
I signed up for Photoshop CC2014 on a monthly subscription and I am still getting a message that my trial version expired one that I have to sign in every time. How can I stop this?
I set everything up as you show. I can't remove the OPM. DB file because it is open in Services for Adobe desktop applications. What they're talking about? I tried everything and it seems that it is the last thing to try, but I can't it deleted.
-
Why do I get photoshop if I pay my subscription has expired?
Yesterday the you have money for my second month of membership, today Photoshop has expired and is the last day of the Illustrator. Can someone explain to me, what IM paying?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
trial subscription has expired
someone had their trial subscription expires and then impossible to access lightroom after paying the $9.99?
Hello Kristen,
Please see the below help document to correct the error of the trial:
Creative Cloud applications unexpectedly back in the test mode. CS6, CCM
Kind regards
Sheena
-
I bought the plan of the photographer, but it keeps saying "trial has expired". I disconnected and then once again connected, but it does not work. Both applications are updated. I don't know what is happening. Help please.
It finally works! Thanks to a chat conversation. I need the Adobe cleaning tool. Thanks Mohit.
-
The trial version has expired, even if I have a code for a year
I have a problem with the creative cloud... I am a student SCAD and I got a code of the University to use the programs for a year free... but I installed it and it went from the trial version... and now, I can't really use it... can someone help me?
(1) right click on the Finder on dock icon and select the option "Go - To Folder."
(2) you will get a text box, type in below mentioned command and then press 'return './ etc
(3) it will open the etc folder, look for file named "hosts" and the same screenshot of office.
(4) double click on the Hosts file, it will open it with TextEdit.
Let me know if you see any Adobe related as entries in the Hosts file 127.0.0.1 activate.adobe.com... etc?
-
Bought PSE11 via the Apple store. Downloaded the software and it activated/registered... I am now being guest re the end next to the trial period! Why, when I paid for the software in its entirety? What I should do to prevent him from stopping whent, until expiration of the "test"?
Thanks in anticipation...
Re-enter your serial number with aid--> Activate. If this does not work, contact support by phone or web chat.
Mylenium
-
Cannot open Photoshop because of the terms and conditions window
I try to open the first time Photoshop after installing creative cloud, there's the window with "Terms of use" and after clicking on "Accept", the window shows me again and again... and Photoshop no open (trial version)
Set the missing button or unclickable EULA
Mylenium
Maybe you are looking for
-
Can Tecra A10 - I install 1 TB hard drive?
Dear forum I think put a 1 TB of HARD drive in the laptop. Please anyone know this model can take any hard drive 1 TB laptop pleaseAlso this laptop can have 2 mounted hard drives pleaseBest wishesIan
-
Cloud Services button not working not not on Toshiba 39L4353D
For these past few days, whenever I turn on the TV button on the remote control (the one with the little house on it) cloud services does not. Everything else seems to work fine on the remote, so I find myself by going to tools and reset the TV whene
-
Adding a second SATA drive to Desktop Pavilion m9070.uk
Hello I inherited a new 1 TB WD SATA, but there naked (without cables and screws), and I want to add this to my office, already with a 500 GB WD SATA. I don't see any instructions on HP or this forum, so can I check some basic assumptions? (a) I need
-
I can't get any printer work with Windows XP too more.
I can't get any printer to work with my computer which uses Windows XP. I checked with the companies of the printer and it is not a driver problem. In addition, these printers all work on other computers that use Windows XP. In addition, they work
-
Aspire E1-570 Bluetooth connection woes...
Acer Aspire E1-570, i3 intel 64-bit W8.1 Had a problem with the Bluetooth since owning this phone a month ago. Bluetooth can be lit but picks up no devices. I tried to uninstall and reinstall drivers without result. Troubleshooting Microsoft trying