Cloud Services button not working not not on Toshiba 39L4353D

For these past few days, whenever I turn on the TV button on the remote control (the one with the little house on it) cloud services does not. Everything else seems to work fine on the remote, so I find myself by going to tools and reset the TV whenever I want to get into cloud services. Once I have reset the TV, I can use the home button fine and no problem of internet access or Netflix.
I am registered on cloud as services.
If you turn off the TV for the night and then come back the next day, his does not work yet, if you need to reset everything again to access the home button.
The TV model is a 39L4353D.
He has previously been quite fine and only started to do in the last two days and I don't know why (could the children have pressed something on the remote control to do this...?)
Any advice would be very welcome as daily reset the TV begins to wear a little thin... even if she stopped my 3 year old asking constantly watch "Team Umizoomi" on Netflix, so every cloud has a silver lining I guess.
Thanks in advance!

Could check you the version of cloud of the TV? It is displayed in the menu settings of the Cloud homescreen.
The most recent version is 'EU 2.2.2 - GA ". Please make sure, that your game is running this version.

Tags: Toshiba

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