cannot SX20 one access via web or factory can put it

Hi all

We have a SX20 unit that worked very well as autonomous, then we bought BE6000S and wanted to connect the SX20 to the BE6000S.

However the next day when want to start the configuration, we cannot access the SX20 thru web even if there is a response through ping... I tried the rest of the factory the SX20, and when I followed the steps from the rest when I press the power button 2 times it will turn off...

is it possible that I can do the rest via a remote control or no Internet?

the SX20 software version is TC6.3.0.3d8e7d1

Hello

1. check connectivity between your PC and the SX20.

Open a cmd prompt and telnet address IP of the SX20 with port 80/443

Telnet 80

or

Telnet 443

Cmd it goes blank if these ports are open.

2. check setting by using the remote control:

Settings > admin settings > Network Services

HTTP mode: WE

Also check the settings of the proxy network on your PC. It shouldn't proxy configurations.

Check out this guide to the administrator on how to factory reset the SX20 codec using the power button. See page 125.

http://www.Cisco.com/c/dam/en/us/TD/docs/Telepresence/endpoint/quick-set-SX20/TC6/administration_guide/SX20-QuickSet-Administrator-Guide-tc63.PDF

Kind regards

Acevirgil

Tags: Cisco Support

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