Cannot take advantage of letters a z

Hi all!

For a while now, I was unable to capitalize the letters 'a' and 'z' by using the shift (left or right) keys.
Thinking it was my old wired keyboard of Microsoft, I bought a Microsoft wireless keyboard.
Now the same thing is still happening.  I can't 'Shift one' or 'shift z'.

Can someone please!
Thank you

Thank you all for your support!

Finally, I called Microsoft tech and paid my $99 for them to 'take over' my computer!  They found my user account has been tampered with-although they do not know how or why.  The tech has spent 6 hours make a new user account and transfer my data - wow.  I am very impressed!

Happy 4th of July,
Ipadupad2

Tags: Windows

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