Cannot uninstall CC for mac.

I get an error when you try to download updates from applications in CC.  To try to solve this, I followed the instructions to use the Adobe CC cleaning tool and tried unistalling Adobe Creative Cloud.  This error has popped up and wouldn't let me uninstall.Screen Shot 2016-02-17 at 1.40.41 PM (2).png

Do I have to uninstall all the CC apps to uninstall Adobe CC?

Hi Joey,

Please follow the steps below to do a cleaning of the cloud creative app a reinstall it:

1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • After that, everything that said adobe on it do a force quit for her

2-go to: Finder > Applications > utilities > Adobe installer > uninstall Adobe Creative cloud (if problems uninstall Trash)

3-go to: Finder > Applications > utilities > (delete these two folders - creative cloud Adobe and Adobe Application Manager)

4. then run the cleanup tool to remove the clouds creative and Adobe Application Manager (if it remains in the machine)

5 right-click on the icon in the Finder, then select 'Go - To' folder.

6. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")

~/Library (It will open the folder of the user's library.)

7. browse to the Application Support > Adobe > OOBE folder and folder AAM Updater so trash

8. new > right-click on the icon in the Finder and select "go to" folder option. > you will get a text box, type in the following command and then press the 'return '.

/ library (It will open the library system folder.)

9. browse to the Application Support > Adobe > trash folder OOBE and Adobe Application Manager / after that, rename the SL-STORE like SL-STORE_OLD

Adobe 10 - run cleanup tool. > If so, select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "

http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg

11 - click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

https://creative.Adobe.com/products/creative-cloud

Let us know if that helps.

Kind regards

Sandrine Bani

Tags: Adobe

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