cannot uninstall Photoshop CC 2015
Hi Forum,
updating to the Version PS CC2015 on my Win7 PC, something was wrong.
cc2015 does not start, so I tried to uninstall and reinstall, but uninstalling is also not possible - I just get the uninstall "Message failed" and this error code.
Anyone has any ideas what goes wrong
THX Gerhard
###################################
Exit code: 21
Please see specific errors below for troubleshooting. For example, ERROR: DW021...
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 3 (s)
ERROR: DW021: payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 version: 9.0.0.7 is not supported by this version: 9.0.0.6 ribs
ERROR: DW021: payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core version 16.0.0.0: 9.0.0.7 is not supported by this version: 9.0.0.6 ribs
ERROR: DW021: no support included versions of load
Use the Windows uninstaller, not the CC application manager, and then use the CC cleaning tool:
The Adobe Creative Cloud Cleaner tool allows to solve installation problems
Tags: Photoshop
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Reference: preference file works, names, places | Photoshop CS5
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