Cannot unpack downloaded first elements 11
Experts of the Forum,
Downloaded software: Adobe first items 11 (full version, no trial
version)
Computer: Dell XPS M1330 with Win 7
Available hard drive space: 70 GB
When the installation program (PremiereElements_11_LS15_win32.exe) try to
Unzip the files to download, it generates a windows popup error saying: "a problem."
occurred during extraction of files. Check the available space on your
computer and write privileges on the destination folder. "(See attachment
(screenshot).
Regardless of where I save the file. I tried decompression to
the office, to a level under the C: root and Directory directory
in 'my documents'... but the result is the same.
I also tried decompress running as administrator. It doesn't
difference.
I have 70GB space open on my HD, so space is not a problem.
Research in the extracted files that have "survived" decompress, I see that a lot
of them (including the initialization files) have zero size bites. The
file Setup.exe is there, but he chokes when trying to read the test to white
init. files. (Screenshot see attached).
What is the problem with the unzip process?
It is deplorable that the download took almost 8 hours... Now, I've been
pulling my hair out with this unzip problem for 4 hours. Please
Help.
Thank you all...
RJ
======================
Update:
I tried to disable my antivirus before you run the extracted file (as suggested in the article http://helpx.adobe.com/tech-comm-suite/kb/error-problem-occurred-extracting-archive.html). ... But that has no effect.
Help, please!
It seems that you download damaged or incomplete. try to re - download.
Tags: Adobe
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