Cannot use Cloud Creative applications
I had to reboot my system and lost ability to use my apps of the CC team. What should I do?
Hi Marcia,
You can follow the article: use of the cleaning tool CC to resolve installation problems. CC, CS3 - CS6 to clean your computer with the products Adobe first, then you can follow the article: CC help | Download, install, update or uninstall applications install all of their return and their use.
Let us know if it works or not.
Thank you
Yann Arora
Tags: Adobe
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the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).
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Branch to a new discussion.
Stonechamps the discussion to which you answered was from 2014.
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you did
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Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
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elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
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If I choose "Check for updates" in the Help menu in Lightroom 5.7 I get the message that an upgrade is available. If I click on the button 'Download' from there I get sent to a web page with this message... «To upgrade to the latest version of Lightroom for use with your creative cloud membership, exit Lightroom, launch the creative cloud application and click on the 'Install' button next to Lightroom 5 "well there is no button 'Install' next to Lightroom 5 because creative cloud app reports that Lightroom is ' day'"»
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For Windows:
Open the c: drive and navigate to C:\Program Files (x 86) \Common Files\Adobe.
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Important:
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Hi titi23,
Please click on the license, that the software tab and log in with your ID Adobe associated subscription creative cloud when it prompts the trial expired window. your CC applications will be activated.
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I have a new Mac OS X Version 10.9.2
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Hi Ashtinafayelou,
Please follow the steps below
Close the application of Creative Cloud runs.
Go to sub lease
/Utilisateur/
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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