Cannot use head phone

After my update to the lollipop, I can't talk through my head phone. Others can not hear me but I can hear. Even when calling via Skype. Also when I make a call it's going strong for default speaker. Whenever I change the speaker. Kindly help me with these questions because I'm a big fan of Sony products for a long time. My model is Z2 (6502).

Hi @Sonysiju

I suggest you start your machine in safe mode and check if this problem persists:

http://talk.sonymobile.com/T5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U34800

I am available for any questions.

Best regards

Tags: Sony Phones

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