Case #0184201928 - I want an answer from ADOBE which gives a solution
Case #0184201928
Standard time is the Australia Tuesday, April 9, 2013 08:52
Open
Thursday, April 4, 2013 3:21:24 PM PDT
Status
Open - response pending Adobe
Product
Individual creative Cloud 1.0
Support contract
Adobe support program
Object
could not connect to the internet (Via ADOBE APPLICATION MANAGER)
Monday, April 8, 2013 3:43:58 PM PDT
I was just chatting to support and that useful as breasts on a bull. What is the point of having membership Adobe cloud if it
There is no support to solve the problem. That's why I bought the product in the first place, while I am updated with the product
Sunday, April 7, 2013 2:22:07 PM PDT
http://helpx.adobe.com/muse/kb/could-not-connect-t o - server.html
Make sure that Muse can access the following URL to authenticate an Adobe ID:
https://na1mbls.licenses.adobe.com YES and managed to connect
https://ims-na1.adobelogin.com white screen no.
https://adobeid-na1.services.adobe.com white screen no.
https://na1r.services.adobe.com white screen no.
Spent by other issues such as:
There are several common cases in which these URLS could be blocked:
Firewall software (e.g. Windows Firewall) Turn off and checked them for what is allowed when turned on. IWindows fire wall I
turn off because I use Kasperky to my firewall
Antivirus/malware software. Transformed all made no difference.
An enterprise COMPUTING environment - I am not
Thursday, April 4, 2013 11:34:42 PM PDT
I find now that I can do not to sign in the Adobe application manager I can't use Muse. I turned the firewall at the same time
Windows and Kaspersky (Windows firewall is still disabled) is not only not able to use the Muse started today. I used it last Wednesday.
Buggered if I can work out why I can't connect in the ADOBE Application Manager.
The question has ceased to be a disadvantage for the problem that needs to be fixed.
Uninstallation and reinstallation of the MAA that would solve the problem. I can't be the only one with a problem. Others, I know that it is
slow connection AAM. (It does not either)
Hi Ian,
Really, we apologize for the inconvenience caused. I'm escalating this matter to the relevant team and would have personally followed with the team until the issue is resolved.
If possible send me a private message with the best time and number to contact you.
Kind regards
Ravi
Tags: Adobe
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