CC lists "update" for a product that I did not buy
I have a CC subscription that includes LR and Photoshop. That's all I need. I bought Acrobat Pro XI separately and it meets my modest needs.
BUT. Whenever I open the CC, it tells me there is an "update" for Acrobat DC or whatever they call it. I looked at my account and confirmed that Acrobat is NOT included in my subscription of the CC. And I don't want to more than double the cost of my subscription to acquire it.
It is more of an annoyance, but I wonder if there is an explanation for the accident, other than Adobe, trying to trick me by adding Acrobat to my membership of the CC, so raise the cost.
Hello
Creative Cloud Desktop Application application the application for update for all these products that you have installed on your computer. No matter if the product is a Subscriber or a trial. You can ignore the request to update if you do not want to update.
Kind regards
Shelly
Tags: Adobe
Similar Questions
-
Idont know why I paid for a service and a product that I did not ask or authorized¡¡¡Oct 27 ADOBE * ExportPDF SUB CA $400,86 800-833-6687. the worst is not also cancel... I have a PC I'll ask the Bank its cancellation. Icant to cancell and Idon't know are product wish?
There is no purchase or payment in January 2015. The payment portal, purchase details all confirm.
Can you please confirm under what ID Email has it been charged as there is no benefits received under this Adobe ID
Feel free to send a private message.
Concerning
Stéphane
-
my computer told me several times this update for windows xp that kb248119 could not be updated
My computer tells me that this update of security for windows xp that kb248119 has failed. What should I do?
Hi StephanyMiller,
- Did you the latest changes on the computer?
- You are able to successfully install the other updates on the computer?
- You have security software installed on the computer?
The KB number update you provided is incorrect.
View update history to know which update is not installing.
(a) open Windows Update by clicking Start , all programsand then click Windows Update.
(b) in the left pane, click view update history.
(c) to view more information about an update, double-click it.
Once you know the update's KB number then visit the Microsoft Download and put the number in the search box, download and install the update manually.
-
Why am I being sent received for the purchase that I did not?
Hello
I just got the second email with a purchase on iTunes Store that I have not bought, this time for a Netflix subscription. The last time I just ignored him because I have never enter my details of credit card at Apple before, so there is no way that I'm recharged, and indeed my bank statements will confirm this. When I followed the instructions in the email it allows me to connect to my Apple ID and ask my name, but also the details of credit card to confirm my identity. I won't put my card details in as I did before. In addition, there is no lock secured by the URL which means that my data is secure.
Normally I would dismiss just this kind of thing as spam, but the email looks so realistic and I can browse the apple site both the email itself and the link told me to click which makes me wonder. I would like to just some clarification on what is happening here.
Thank you.
Contact iTunes supports as soon as you can.
-
B310 - after windows update Veritouch request password that I did not.
Hello
Actually I have a Lenovo IdeaCenter B310 series, yesterday my system got automatically put to date and after the update and restart windows all of a sudden it ask password Veritouch I did not.
Mod edit: System model added to the front of the subject line to improve visibility / clarity.
-
After the installation of flash player apps for everything say that I did not install
I have installed adobe flash player several times it shows as installed on my computer but when I go to watch a video, I don't then tell me that all applications to install adobe flash player, I uninstalled turned off the computer and reinstalled the program nothing works
What is this page say about your status/version of flash player: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
-
Purchase on the receipt that I did not buy
Hey there,
I was going through my email today and noticed that I have an invoice from July 8, 2016 for three applications, which I bought. In the past, I bought Grand Theft Auto: San Andreas, but I have never bought Death Rally or Red Ball, so I don't understand why they appear you on my Bill, and why I had to pay for them?
If someone could help me with this, it would be much appreciated!
< image edited by host to remove personal information >
You can try and contact the sales support iTunes, by the use of these page/forms:
https://www.Apple.com/EMEA/support/iTunes/contact.html
Your images above include "personal/account info" which can be edited by the host.
Good luck!
-
I was charged for something I did not buy what can that do?
Cosmo app body charged for a subscription that I did not buy. Help!
Follow the instructions in this article to support: report a problem with an item purchased on the iTunes Store or App Store, Mac App Store and iBooks Store - Apple supported
This link also explain how to manage subscriptions. View, change or cancel your subscription - Apple Support
-AJ
-
Hi, I have bought standard CS6 creative suite design for a mac, that I do not have dvd well and need a link to download this product so I can enter my serial number
Downloads available:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
- Acrobat: XI, X | 9,8 | 9 standard
- First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
- Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
- Lightroom: 5.7| 5 | 4 | 3
- Captivate: 8 | 7 | 6 | 5
- Contribute: CS5 | CS4, CS3
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
It may have been a recent update, but it says that I have not used Firefox for a little while when I used it this morning. What is only a function of the update? I expect that if Firefox knew how long since I used it, it would not give this message.
Ignore this message!
From what I've observed, a Firefox update will cause Firefox 'watching' the time of the profile file stanps and perhaps trigger this alert. I do not know exactly what or how many parameters involved in Firefox "decide" display this alert message, but as long as you are not having problems with Firefox do not respond to it.
-
my phone asking me always Apple ID password of the account that I did not create. I have this account in my settings, but I don't know how to remove it. Thanks for the reply.
There are several places an identifier Apple is used on an iPhone.
- If it's the Apple of a former owner of the phone ID, and it is in settings/iCloud grace to find my iPhone activated, ONLY the person who set up the Apple ID can remove (see: find my iPhone Activation Lock: a mechanism of extraction of the previous owner)
- If it's the Apple ID in Settings/iTunes & App Store just log out, then log back with the correct ID of Apple.
- Do the same for iMessage and Facetime, if that is where the Apple ID is used.
- If he is asked during the updating of the apps means that applications have been purchased or downloaded using this code from Apple. To resolve this issue, you must remove the application, and then buy with your Apple ID.
-
Update for Windows Vista (KB969947) security does not maintain install
Update for Windows Vista (KB969947) security does not maintain install
I have tried several times over the past two months installing this update, nothing seems to help scaned pc thinking it as spyware or some other malicious code nothing it just fails and I can't clear it out! any help at all would be great!
Thanks in advanceWhat application or antivirus security suite is installed and your current subscription? What anti-spyware (other than Defender) applications? What third-party firewall (if applicable)?
A (another) Norton or McAfee application has already been installed on this machine (for example, a free trial version which is preinstalled when you bought it)?
The foregoing despite...
See the section "How to get help" of http://support.microsoft.com/kb/969947
For individuals, please visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.
Consumer Security Support homepage
https://consumersecuritysupport.Microsoft.com/For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through your usual support contacts.
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
-
Update for Windows XP (KB2509553) security will not install starts but will not end
Update for Windows XP (KB2509553) security is not installed
Hi RogerGreene,
- Did you the latest changes on the computer?
- You are able to install some other updates on the computer?
- You have security software installed on the computer?
- You receive an error message when you try to install the update?
Method 1
I suggest that you manually download and install the update, check if it installs properly.
Update security for Windows XP (KB2509553)
http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=16350
Method 2
If the previous step fails then I would suggest that reset you the Windows Update components by default and then try to install the update.
How to reset the Windows Update components?
-
I have Dreamweaver CS6 but want to update for cc, how ever I did mine and I sign in and upward at the site web adobe and want to use css Designer because with my courses, I do and they use CC. How can I get the upgrade with this new refund. Thank you
There is no way to update the version of perpetual license / DWCS6 drive to the creative cloud, they are two completely separate programs. There used to be a discount for the Creative Suite owners switch to CC, but that ship has sailed.
If you want to the CSS designer, you will need a subscription here: pricing and membership creative cloud plans | Adobe Creative Cloud
-
I downloaded just standard CS6 for windows and that you do not have an .exe for the installation file. I have a 7z file and an application file that I used to extract the 7z files. I am now at a fixed support.
Hello
You must download the file [.7z] 1 and 2 [.exe] file. Once downloaded, keep both files in the same folder.
Then run the .exe file and it will extract the CS6 Installer for you. With which you can install your software CS6.
For CS6 direct download link: https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also check this link: https://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html
In the case of additional assistance, feel free to contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
I hope it helps.
P.S. If you use the adobe forums, please check useful/correct responses of staff or assistance, if there is.
Concerning
Ludo has
Maybe you are looking for
-
Satellite C850-B991 cannot start - check Media [Fail]
Hello I have a problem with my laptop C850-B991 Satellite, I can't start Windows and get the message "Check Media [Fail]" on a black screen, I can not also start for the installation of windows media, or install a new version of windows. How can I fi
-
How can I unsubscribe from emails?
I used the Toshiba for 11 months. It was not very good with the exception of the battery life. The volume was not strong enough. He could not play HD videos smoothly. So I sold it to a guy on craigslist. Now I have no other use for e-mail on Toshiba
-
Still need mass of compilation by default values.llb in BT using TS4.2.1?
I use 4.2.1 TestStand and LabVIEW 2009. Re-reading (new combination of software OR) "Using LabVIEW and LabWindows/CVI with TestStand I fell on this paragraph. Using a LabVIEW 8.6.x or advancement system When you install a version of LabVIEW later tha
-
Printing to HP Laserjet 400 M401N corrupt characters
I just installed a new HP Laserjet 400 M401N and his corrupt characters printing. This often happens when I print pdf files. I ran the scrubber and reinstalled the drivers again, but it still does the same thing. Help, please. Thank you.
-
While online or offline, I got a dialog box asking I click on page to leave or stay on the page. I don't want this option and how to disable it and where. Thank you