Purchase on the receipt that I did not buy

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• my phone asking me always Apple ID password of the account that I did not create. I have this account in my settings, but I don't know how to remove it. Thanks for the reply.

  my phone asking me always Apple ID password of the account that I did not create. I have this account in my settings, but I don't know how to remove it. Thanks for the reply.

  There are several places an identifier Apple is used on an iPhone.

  • If it's the Apple of a former owner of the phone ID, and it is in settings/iCloud grace to find my iPhone activated, ONLY the person who set up the Apple ID can remove (see: find my iPhone Activation Lock: a mechanism of extraction of the previous owner)
  • If it's the Apple ID in Settings/iTunes & App Store just log out, then log back with the correct ID of Apple.
  • Do the same for iMessage and Facetime, if that is where the Apple ID is used.
  • If he is asked during the updating of the apps means that applications have been purchased or downloaded using this code from Apple. To resolve this issue, you must remove the application, and then buy with your Apple ID.

• I just bought Adobe Acrobat Pro DC of Office Depot. I followed the instructions GB/getserial enter the redemption code and downloaded the file. When I tried to install the file that it did not recognize my numbered series, I'm not sure wha

  I just bought Adobe Acrobat Pro DC of Office Depot. I followed the instructions GB/getserial enter the redemption code and downloaded the file. When I tried to install the file it did not recognize my serial number, I don't know what to do next?

  What exactly does it say when you try to install it? What is the exact error message?

• CC lists "update" for a product that I did not buy

  I have a CC subscription that includes LR and Photoshop. That's all I need. I bought Acrobat Pro XI separately and it meets my modest needs.

  BUT. Whenever I open the CC, it tells me there is an "update" for Acrobat DC or whatever they call it. I looked at my account and confirmed that Acrobat is NOT included in my subscription of the CC. And I don't want to more than double the cost of my subscription to acquire it.

  It is more of an annoyance, but I wonder if there is an explanation for the accident, other than Adobe, trying to trick me by adding Acrobat to my membership of the CC, so raise the cost.

  Hello

  Creative Cloud Desktop Application application the application for update for all these products that you have installed on your computer. No matter if the product is a Subscriber or a trial. You can ignore the request to update if you do not want to update.

  Kind regards

  Shelly

• Photosmart HP 5510: How can I re - install my Photosmart printer without the cd that I did not

  I deleted my printer to the computer due to problems of wireless connection, but when I inserted the cd to reconfigure the printer, he came to the screen could not recognize 10 Windows. Can anyone help. !

  Hello

  Please download the software and the following drivers and save them on your computer: (can't remember where)

  http://ftp.HP.com/pub/softlib/software12/COL39102/MP-108875-4/PS5510_1315-1.exe

  After that, right click on the downloaded file and select run as administrator.

  Kind regards.

• Receiving the message that Windows did not start because the following file is missing or corrupt: windowsroot/system32/ql.dll

  Windows could not, because the folling file is missing or corrupt... What can I do to get Windows

  Hello

  ·         What operating system do you use?

  ·         You're able to boot in Safe Mode?

  ·         Were there recent changes made on the computer before the show?

  If you use Windows 7 try performing the Startup Repair and check if it helps.

  Startup Repair

  http://Windows.Microsoft.com/en-us/Windows7/products/features/Startup-Repair

  To solve the problem of Windows Vista boot refer:

  What to do if Windows does not start correctly

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

  For Windows XP, see:

  How to fix a computer that does not start

  http://Windows.Microsoft.com/en-us/Windows-XP/help/Setup/how-to-fix-computer-that-will-not-start

• I was charged for something I did not buy what can that do?

  Cosmo app body charged for a subscription that I did not buy. Help!

  Follow the instructions in this article to support: report a problem with an item purchased on the iTunes Store or App Store, Mac App Store and iBooks Store - Apple supported

  This link also explain how to manage subscriptions. View, change or cancel your subscription - Apple Support

  -AJ

• receipt of invoice to itunes to purchase that I did not

  I got the Bill for purchases, that I did not on ITunes. The amount has been debited from my credit card account

  If this is the first time and is a small amount, see

  Is authorization: on the payment card's authorization in the iTunes Store - Apple Support

  Make sure that the Bill is really Apple and not a phishing scam.

• Why am I being sent received for the purchase that I did not?

  Hello

  I just got the second email with a purchase on iTunes Store that I have not bought, this time for a Netflix subscription. The last time I just ignored him because I have never enter my details of credit card at Apple before, so there is no way that I'm recharged, and indeed my bank statements will confirm this. When I followed the instructions in the email it allows me to connect to my Apple ID and ask my name, but also the details of credit card to confirm my identity. I won't put my card details in as I did before. In addition, there is no lock secured by the URL which means that my data is secure.

  Normally I would dismiss just this kind of thing as spam, but the email looks so realistic and I can browse the apple site both the email itself and the link told me to click which makes me wonder. I would like to just some clarification on what is happening here.

  Thank you.

  Contact iTunes supports as soon as you can.

  https://www.Apple.com/support/iTunes/contact/

• Idont know why I paid for a service and a product that I did not ask or authorized¡¡¡Oct 27 ADOBE * ExportPDF SUB CA $400,86 800-833-6687. the worst is not also cancel... I'll ask the Bank its cancellation

  Idont know why I paid for a service and a product that I did not ask or authorized¡¡¡Oct 27 ADOBE * ExportPDF SUB CA $400,86 800-833-6687. the worst is not also cancel... I have a PC I'll ask the Bank its cancellation. Icant to cancell and Idon't know are product wish?

  There is no purchase or payment in January 2015. The payment portal, purchase details all confirm.

  Can you please confirm under what ID Email has it been charged as there is no benefits received under this Adobe ID

  Feel free to send a private message.

  Concerning

  Stéphane

• At the opening of the library of photos, each photo turn the black thumbnail and so that to open it.  Preview also does not have photos properly.  I tried to repair the library and this did not help.  Help, please!

  At the opening of the library of photos, each photo turn the black thumbnail and so that to open it.  Preview also does not have photos properly.  I tried to repair the library and this did not help.  Could this be a problem with the RAM? Help, please!

  Check, if pictures can access the original files of your pictures, or if the originals are missing.

  You can test to try to edit a photo or trying to export it with "file > export > export original file..."

  Photos can be edited or exported?

  Shooting Raw or JPEG?  Where your photo library is stored? On an external disk or in your pictures folder?

• I want to buy an iBook. There are 2 different books with the same name, author, and the book cover. They are different number of pages with different prices. Specifically, all the light that we do not see. " How do you know that we purchase?

  I want to buy an iBook. There are 2 different books with the same name, author, and the book cover. They are different number of pages with different prices. Specifically, all the light that we do not see. " How do you know that we purchase?

  I would get one that has 4700 comments already.

• my iphone 5 works if connected to my charger, when I unplug it it stays on for a minute and then turns off, I can activate it after that but it turns off again. you wonder if it's my battery. I have already restored the phone, but it did not work. Help

  my iphone 5 works if connected to my charger, when I unplug it it stays on for a minute and then turns off, I can activate it after that but it turns off again. you wonder if it's my battery. I have already restored the phone, but it did not work. Help

  Most likely, the battery is broken. With AppleCare +, a replacement of the battery is free. However, without AppleCare +, a replacement battery will cost $79.

  Apple-Support - iPhone - battery and power: https://www.apple.com/support/iphone/repair/battery-power/

• I backed up my iPhone 3GS on iTunes. Back up seemed to go OK. iTunes then prompted me to update the iOS that I did. The phone then crashed. I did a factory restore. The backup that I did was not there. Can I recover the loss upward in anyway?

  I backed up my iPhone 3GS on iTunes. Back up seemed to go OK. ITunes then prompted me to update the iOS that I did. The update failed. My phone broke. The only option available was to restore to factory settings I've done. The back up I had made was not available for restore. It contains precious family photos and videos. Is anyway to recover the lost or any part of it from my PC Backup? Any help would be appreciated. Best wishes Giles

  If you go to iTunes and watch your backups, you don't see one that was made today? Did you see an indication of the backup was not successful? What version of iOS is the device that you have been asked to update? It was not an iOS for the iPhone 3GS update in a while. Regarding the photos and videos, you had never taken the time to import them on the computer?

• my desktop has rotated 90 degrees after playing a game that I changed the resolution. Tuning the pc turned off did not help

  my desktop has rotated 90 degrees after playing a game that I changed the resolution.  Tuning the pc turned off did not help

  Hello

  · What is the number and the model of the computer?

  · What game do you play?

  Try the following steps:

  a. right click on the desktop empty

  b. Select graphics options

  c. and change the setting to normal and check if that helps.