CC won't allow me to upgrade to Acrobat DC once uninstalled the previous version of the solutions?

I tried several times to upgrade to Acrobat DC, but CC says that there is an earlier version on my machine... even after that I uninstalled Acrobat X using my Windows Control Panel. I also tried the uninstall through the CC app feature, but nothing. After the computer restarts, a logout and back in CC and try to download directly from the Adobe.com site, I'm still stick. Are what solutions there?

Hi AadeshSingh,

According to my control panel, there is no instance of Acrobat (any version) on my machine. However, the issue seems to have resolved itself. CC is restarted and then allowed me to install Acrobat DC.

Just to be sure CC, Acrobat and other Adobe software are well-oiled, I will download and run the cleanup tool once DC installation is complete.

Thanks for the reply.

Best,

-Scott

Tags: Acrobat

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