CCX 10.6 Finesse. Administration of the directory

We have currently deployed deployment 10.6 CCX and contact center agents use the customer of Finesse.

We had several problems with Finesse which allowed us to fix it with amendment of the code with the section of the office layout default XML.

However, we noted that administrators are only account level which can change the entries in the directory? I would have thought supervisors would be able to exercise this function, but could not find a way to allow reports that it works or it.

This means that our customer will come to us each time to add/change/remove entries in the phone book, where it is fairly basic for them to have the opportunity to do.

Someone has a solution for this or is this as expected?

Unfortunately, telephone directories are defined by the administrator:

You must develop a custom gadget to get more out of him, or look at 3rd party such as gadgets:

http://2ring4uc.blogspot.com/2014/09/address-books-for-Finesse_18.html

Tags: Cisco Support

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      at java.security.AccessController.doPrivileged(Native Method)
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      at weblogic.management.jmx.mbeanserver.WLSMBeanServer.registerMBean(WLSMBeanServer.java:462)
      at oracle.as.jmx.framework.wls.spi.security.PrivilegedMBeanServerInterceptor$1.run(PrivilegedMBeanServerInterceptor.java:55)
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      at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
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      at weblogic.servlet.internal.EventsManager.notifyContextCreatedEvent(EventsManager.java:181)
      at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1871)
      at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3173)
      at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1527)
      at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:486)
      at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
      at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
      at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:200)
      at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:247)
      at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
      at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
      at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:27)
      at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:671)
      at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
      at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
      at weblogic.application.internal.EarDeployment.activate(EarDeployment.java:59)
      at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:161)
      at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:80)
      at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:187)
      at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:379)
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      at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:200)
      at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:30)
      at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:261)
      at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:220)
      at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:169)
      at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:123)
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    WCP-weblogic_usersandgroups.png

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