CD/DVD drive device is missing

Similar Questions

• "A required CD/DVD drive device driver is missing."

  The product name is HP G6 1331sa / A8M93EA #ABU

  OS - Windows 7 Edition Home Premium x 64

  Error message

  

  If you do not see the image, the link is http://prntscr.com/18s2dm

  What I try to do is to install a new copy of Windows 7 Professional x 64 Microsoft. I have the motivation to not use recovery discs and I have done this before on different computers and so are aware of having to reinstall the drivers

  Anyone know where I can download the driver for the "CD/DVD drive device driver? Checked on the support page for this laptop, found nothing

  The recovery discs work very well, but I don't want to use

  Thanks for reading,

  -James

  Hi, James:

  Most likely the media you use is incomplete or a bad burn to the DVD if you have the installation media of the ISO download on Digital River.

  There is no missing drivers. W7 has all the drivers needed to install on your model.

  Follow these instructions and see if you can get W7 installed in this way.

  I would use the MS tool USB ISO.

  Make sure you absolutely get the entire ISO file when you see the download complete message.

  Sometimes, he reports the download is finished and your ISO file is a lot smaller that what he said was downloading.

  Use the W7 pro product key you have.

  Use the installation of Windows 7 USB/DVD tool to compile the ISO file that you download from Digital River. The link below. You need a 4 GB flash drive to use the USB compilation method.

  http://download.CNET.com/Windows-7-USB-DVD-download-tool/3000-18513_4-10972600.html

  Then go to the support of the PC and driver page to install the drivers you need.

  Link to downloads ISO of W7 is below.

  http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-multiple-languag...

• A required cd/dvd drive device driver is missing. Please insert now

  Hello

  I have;

  HP Pavilion dv6 Notebook PC

  Lk960EA #abu

  This is the AMD version.

  My hard drive is dead (clunkcing, and when I joined this office machine, windows cannot load, it is not found in acronis either), so I put a 750 GB sata 2.5 drive replacement in an online store.

  When I try and install window 7 (via a USB, made using windows 7 USB / dvd tool, own iso ditial River) it still produces this message

  "A required cd/dvd drive device driver is missing. If you have a floppy drive, cd, DVD or usb flash drive please insert it now.

  Now, it's not to do with the dvd but actualy need the driver for the SATA controller drive, I checked the download page, but I can't find (the only driver chipset's usb 3.0)

  Now before anyone jumps and said 'just restore', I can't that HP didn't give a CD but rather to put the recoevery on the disk THAT DIED HARD, EXCELLENT WORK.

  Laptop computer comes with software to create your recovery discs & you usually invites shortly after setting up to make the whole. Are you sure you don't to do the game and put away them? Happened.

  Some have solved the problem that you are experiencing now by changing the usb port used.

• Relocation of 7 home 64 bit by usb. Windows Setup needs a driver. message reads (a required CD/DVD drive device driver is missing).

  54i have a computer laptop m18x by Mei alineware reinstall 7 home 64 bit by usb. Windows Setup needs a driver. message reads (a required CD/DVD drive device driver is missing.) funny iam not to use a cd or a dvd. IAM using a USB flash drive. weird. If anyone can help.  Thank you wberlin

  Probably the installation media itself is corrupt. If your Alienware is preinstalled with Windows 7, then you should be able to reinstall using the recovery partition:

  New computers that come pre-installed with Windows often have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

  To restore the image while preserving the data files:
  Turn off your computer.1.
  Disconnect all devices connected to the computer (such as USB key, 2 printer and so forth) and remove any recently added hardware in-house. NOTE: Do not unplug the AC adapter cable.
  Turn on your ordinateur.3.
  When the Alienware logo appears, press several times to access the 4. Advanced Boot Options window. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.
  Select 5. Repair your computer.
  Select 6. AlienRespawn and backup emergency in the System Recovery Options menu and follow the instructions on the screen. NOTE: The restore process may take an hour or more depending on the size of the data to be restored. NOTE: For more information on AlienRespawn, see article 353560 at support.Dell.com knowledge base.

  Source:

  http://support.Dell.com/support/eDOCS/systems/M18x/en/mm/MM_en.PDF

  If the recovery partition does not work:

  Step 1: Download a copy of Windows 7:

  For 5 years, Microsoft made it fairly easy for users of the Windows 7 operating system to get reinstall media. If you have lost your support disc or installation retail collection; either it has been damaged or defective; You can download a copy of the edition that you have licensed from a membership site called Digital River. More recently, Microsoft ended the availability to reinstall media that you can download as a. File ISO in Digital River, which is a digital reproduction of an optical disc.

  It was particularly convenient for people who could not easily get the manufacturer's recovery media, did not want to pay the fees required to get or preferred a clean configuration without the software packaged manufacturers or even a recovery partition does not work. It's easy to use, all you had to do was reinstall and reactivate using the product key located on the certificate of authenticity and download all the drivers on the manufacturers website.

  Given that this option is no longer available, what are your options? See the article for more details:

  How to: What are my options for Windows 7 reinstall media?

  Make sure you scroll down and read the section:

  What to do if you cannot get your manufacturer recovery media, refuse to use or to buy it or the Microsoft Software Recovery Website does not work?

  Step 2: Perform a custom installation, see Windows 7 section of the following article how to perform a custom installation:

  How to: perform a customized Windows installation

  Step 3:

  http://techingiteasy.WordPress.com/2012/04/13/how-to-activate-Windows-7-OEM-license-using-a-retail-disc/

• WHILE the error is absent INSTALL WIN 7 I AM facing ISSUE is to say--a required cd/dvd drive device driver

  Hello Sir

  I recently brought lenovo s20 nootbook laptop with win8.1. now I want to change it for win 7 but at the start of the process, I am faced with the question IE a required cd/dvd drive device driver is missing error.

  Hi Kothalanka,

  We are there to answer your concern about the installation process of Windows 7 .

  Here are the following reasons why a required CD/DVD drive device driver is missing error message occurs:

  • The installation DVD is removed during the installation process.
  • A bad quality DVD has been used to create the installation DVD.
  • The speed at which the installation DVD is burnt was too fast.
  • The DVD drive cannot read media.
  • The ISO file is corrupted.

  To resolve your concern, we suggest you use one of the following methods, depending on your situation:

  • Burn the DVD to install at a slower speed.
  • Best DVD quality to create the installation DVD.
  • Update BIOS firmware for your DVD player.
  • Windows 7 USB/DVD Download tool allows you to create a bootable USB key and then use the USB flash drive to install Windows.

  If you still encounter the same error after doing one of the above resolution, here are a few troubleshooting methods that you can do:

  • Run the DVD on another computer to determine if the DVD works properly.
  • Test your DVD player using a Windows installation DVD official.
  • Attach the ISO file to a virtual machine to verify if it is corrupted.

  For more information on how to resolve the error a required CD/DVD drive device driver is missing , click here.

  Do not forget to back up your files by using a storage device externally (for example USB, external HARD drive) before installing Windows 7 , in order to avoid any possible data loss.

  Let us know how it goes.

  Kind regards.

  You can use the mark as answer button, if this post responds to your request.

• The CD/DVD drive malfunction: one missing, the other does not work

  My HP Pavilion dv6000 laptop running Vista, came with a CD/DVD drive that appeared as a reader of CD (e) and (f) HD DVD player, with the hard drive and windows repair partition C: and D:.  There, the E: drive seemed to have disappeared, and it is the reader who would access it when I put a CD to read from.  The HD player never worked to this end and of course now that I only have the "F:" drive, and it tells me to insert a disc, despite the fact that there is a disc in there.  And I have no idea of what I did.

  I right click on the HD drive properties and go to the Hardware tab.  WDC (Buncha numbers) ATA device is listed as type of hard drives, and UTIHAX (even numbers) SCSI CdRom Device is listed as a DVD/CD-ROM drives drive (Yes, with the ').  Both work properly, according to the properties of the device.

  I tried to disable and re-enable the it.  I tried to uninstall and allow the pilot to resettle.  Nothing doin ' sofar, so I was wondering if any of you have any other ideas I could try.

  I'd love to hear them!  Let me know what you need.

  Hello

  Even if the conditions are slightly different the same cause may be at stake.

  Do not forget to check with HP, their documentation online support and drivers and the HP
  Forums for known issues.

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  -------------------------------------------------------------------------------------------------------

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• CD/DVD driver damaged or missing. How to get the new driver?

  After working well for 3 months my CD/DVD drive does not show in my computer.  It appears in Device Manager.  Display properties Drive watch Code 39 driver damaged or missing.  Try to update driver says driver is installed and up-to-date. Said driver driver search comes with Windows 7.  How to get and install a driver right?

  Hello

  Code 39 means that the driver is corrupted or missing.

  -------------------------------------------------------

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ==========================================================

  After the foregoing:

  References to Vista also apply to Windows 7.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The DVD player does not work after installing Windows 7
  http://support.Microsoft.com/kb/975270/

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
  Setup after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and the
  correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry settings for your
  CD/DVD drive someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays
  all devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• My DVD drive icon is missing on Windows 8

  Hello. I'm having a problem with my computer. The computer I'm using is a Samsung NP355E5C. The problem I have with my computer, it's the DVD drive disappeared from the folder of the computer. I've tried everything to fix this problem, and none of them worked. Could you help me find a way to solve the problem?

  Thank you.

  Hello

  Check with Samsung Support, their drivers and documentation online and ask for their
  Forums about known problems.

  Samsung - Support - click on 'laptops', ' All in one ' or any other link appropriate
  http://www.Samsung.com/us/support/main/supportMain.do

  Samsung - visit your country Site
  http://www.Samsung.com/us/common/visitcountrysite.html

  =============

  If necessary check-

  From the desktop, or use the WINDOWS key + X - run - type RegEdit
  OR place the cursor in the lower left corner of the office - right click - path - type in
  RegEdit.

  Click on the plus sign (+) next to the following folders

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class
  \{4D36E965-E325-11CE-BFC1-08002BE10318}

  Right click on the key in the left pane - export so you can reverse in the case of an error.

  Save as Remove - Filters.reg (any name is ok with .reg extension).

  In the eyes of the right pane for one of these = UpperFilters.bak UpperFilters - LowerFilters.
  -LowerFilters.bak

  If so right click on them - delete
  (There may not be one any of these and if not is not the solution).

  Close RegEdit

  Reset

  If you have no need to file .reg you registered then you can delete it.

  --------------------------------------------------------------------------------------------------

  From the desktop - WINDOWS key + D while on the screen start to access the desktop:

  WINDOWS key + X or build the mouse in the lower left corner right click and corner - command prompt (ADMIN)

  Enter it below (or COPY and PASTE):

  Reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" / f/v EnumDevice1 /t REG_DWORD /d 0x00000001

  RESET
  (from AtishayMSFT)

  ==================================================

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Starting from the command prompt from the desktop - Windows key + X - (Admin)

  SFC/scannow
  (space between C and /)

  Then run CheckDisk execution - chkdsk /r (the / r includes the parameter f controls)

  Windows key + X - command prompt (Admin)

  Chkdsk /r
  (space between the k and /)

  Or run CheckDisk in Windows 8:

  Improve performance by optimizing your hard drive - see "to repair a drive.
  http://Windows.Microsoft.com/en-us/Windows-8/improve-performance-optimizing-hard-drive

  --------------------------------

  Windows key + X - Control Panel

  Try this - Panel - Device Manager - CD/DVD - double-click the device - driver
  Tab: click on update drivers (this will probably do nothing) - then do a CLICK RIGHT to the road.
  UNINSTALL - REBOOT this will refresh the default driver stack

  =====================================

  Expert help with CD/DVD drive issues available here:

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://Club.myce.com/F61/

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Installing Win7 on 6005 Pro SFF - "a required cd/dvd drive device driver is missing...". »

  Get this message from the Windows 7 installer at boot on Win7 Pro 32-bit disk. Have you tried several drivers likely to search in the pages of downloads HP - expansion on another machine and copy the folder of "swsetup" on a USB key and navigation on the offending machine - with the BIOS set to AHCI, Legacy IDE, Native Mode IDE and RAID in turn, but no joy. Is there another place I can get a storage controller driver that will work? Or is there anywhere I can download the installation of custom OEM Win7 HP media which is suitable for this model of PC?

  Thank you!

  Hello:

  If you have the installation media yourself (to download the ISO of W7), which is normally due to a bad burn to DVD or you didn't get the entire file to download even though it said full.

  Check the download file size you actually, vs, which is on the download site.

  Your PC didn't need special drivers to install W7 - DVD, AHCI or otherwise.

• Satellite P205D-S7802: disk problem CD/DVD; driver damaged or missing

  Hello

  DVD unit has not recognized by the operating system.
  When I open my computer the only display unit is C, there is no unit D.

  Then I go to the Device Manager to check it out, and I noticed that the DVD unit has problems, then I open the properties, and the error message is:
  'HL-DT-ST DVD RAM GSAT20N ATA DEVICE.
  Windows cannot load the driver for this hardware device. The driver may be corrupted or missing.

  First I thought it was a hardware problem, but I introduced the disc of windows vista at startup and the unit read it very well. Then I choose driver update of Device Manager and update told me that the best driver is already installed for the device.

  I tried to replace the files .sys and .info for CD-ROMs, but nothing is happening.
  What is happening, please help, is urgent I need to use my dvd device.

  Kind regards.

  Try this:

  Remove the drive from the Device Manager list CD/DVD
  access the registry and delete the Upperfilters and Lowerfilters completely from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class {4D36E965-E325-11CE-BFC1-08002BE10318}

  This is described here in the article MS knowledge base:
  http://support.Microsoft.com/kb/270008/en-us

  Check it out!

• my habit of working cd/dvd drive it says missing something about code 39 was working 3 days ago

  When I go to Device Manager it says windows cannot load the driver for this hardware device. the driver may be corrupted or missing. [code 39]

  Try following the steps under "Windows 7 or Windows Vista" or "Windows XP", depending on your operating system, in the following of the MS KB article:

  http://support.Microsoft.com/kb/982116

  These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

  Create a System Restore Point beforehand and restart the computer later.

• Windows 7: A cd to dvd device driver I'm missing?

  Excuse me..

  I have problem with win7, the problem is that after the victory to Flash successfully make my bootable flashdisk, then I plug the flashdisk on my 110-3500 HpMini, but after starting Setup win7, a box pops - up and theres something written there that "a required cd/dvd drive device is missing... blah blah..." Is there something wrong with my HpMini? I tried to cancel the program installation and then re insert it to another usb port, but it did not work... Please help me sir... Sorry for my bad English...

  The wireless switch is on the front on the right side in the opposite of the power switch position.

  Windows Dvd installers are much more likely to become corrupt than ISO files or installers of USB. They are not indestructible and are best kept in a DVD box for safekeping.  All it takes is a simple scratch on the label of the DVD side and toast.

  Disc info you provided are identified as a Western Digital Scorpio Black SATA2 320 GB hard drive. What is the product number and the name of the product of your mini?

  Best regards
  ERICO

• missing DVD driver

  I reinstall windows 7 pro 64 on an hp elitebook 8570w. I'm running a question if he was the installtion request a DVD driver that is missing.  I went to the page of the driver for the laptop and downloaded and extracted the drivers from the manageablility pack but still no luck.  Suggestions for help splve this question?

  Hello

  You install a version of Win 7 retail or OEM manufacturer on your system?

  I had the same problem. The fix was to get into the BIOS and change the RAID SATA emulation.

  Doing so allowed installation of Win 7 to continue and install.

  Jaco

• Code 39 error with CD/DVD drive on a Satellite A series

  Hello

  Before you begin, my laptop is under Microsoft Windows Vista.

  My DVD re-writer drive had stopped working. So I went into Device Manager and double clicked on the drive, and he said:

  "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) »

  Can someone help me solve the problem?

  Thank you very much (in advance)

  Ashley

  Hello

  Error code 39 ;) it s known to me and I m very optimistic that I can help you.

  First remove the CD/DVD drive device manager.
  Reboot the laptop. The operating system automatically detects the new hardware and install drivers WEIRD again.
  Open the registry (type regedit), then remove the filter upper & lower of this registry entry value:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  After this procedure, restart the laptop again!
  Now everything should work again! ;)

• Re: Cd/DVD drive problem - code error 39 on Satellite P series

  Hello

  It is my first request for assistance.
  My CD/DVD drive is most recognized, and when I go to Device Manager and click on CD/DVD I'm informed that the cdrom.sys file is there but cannot be loaded.

  An error number 39 is reported.
  Any advice would be greatly appreciated, but please keep things simple to the actions of a single line if possible.

  Of course, you can get a few tips ;)
  I think you might find faster if you are looking for first in the forum, but I'll try to help you too.

  He error code 39 is very common issue and can be resolved easily.
  See this MS knowledge base article:
  http://support.Microsoft.com/kb/314060/en-us

  So first of all remove the CD/DVD drive device manager.
  Then access the registry using the regedit command and delete the Upperfilters and Lowerfilters completely from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  Reboot the laptop and wait until the CD/DVD drive has been installed again.

  That s it. ;)