CD players and dvd no longer appear when I click Start and computer - when I check the Device Manager I get a code 19 - drivers may be missing

Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

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Hello

 
1. have you upgraded Windows Xp to Windows Vista?
2 have you made changes on the computer before this problem?
 
I would suggest trying the following methods and check if it helps.
Method 1:
Run the fixit from Microsoft Fixit article and if that helps.
Hardware devices do not work or are not detected in Windows:
http://support.Microsoft.com/mats/hardware_device_problems/en-us
 
Method 2:
Try the steps in the following Microsoft article and check if it helps.
Your CD or DVD drive is missing or is not recognized by Windows or other programs:
http://support.Microsoft.com/kb/982116
 
If you have upgraded Windows Xp to Windows Vista, try the steps in the following Microsoft article and check if it helps.
CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista: http://support.Microsoft.com/kb/929461
 
Hope the information is useful.

Tags: Windows

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