Certification/signature is invalid

I am fairly new to the eSign service and have just begun to send a request for signatures to my clients. One that I had returned came up saying "Certification by _ is not valid" and that the "Signature is invalid" and it listed 3 reasons - see a clip from the screen below...

Screen clip.jpg

I have no idea why the certification and signature are invalid; When I tested the eSign service with my colleagues (sending, signing and returning to me), it was just beautiful.

I wonder if demanding my signatories to use a biometric signature would solve this?

Thanks for any help,

Scott.

Hello Scott,

Do you have the signed e-a signer the document or digital signatures used to sign? You can also inbox me your email registered address, with the signer's email and the name of the document so that I can check further?

Kind regards

-Usman

Tags: Adobe Sign

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