Change email from parent to another parent email
Summary of the issue
Other issues of Windows Live family safety
Additional details
My wife (* address email is removed from the privacy *) created an email for my son (* address email is removed from the privacy *). My son e-mail account is associated with his Xbox Live account. Recently, I bought the pack family of Xbox Live. I'm not able to add my son in the family pack because he is not associated with my email account (* address email is removed from the privacy *). I know that I could easily create a new email/gamer tag for my son, but then I'd lose all downloaded content that I paid for.
My wife (* address email is removed from the privacy *) has removed my son (* address email is removed from the privacy *) summary family. I tried to link my son (* address email is removed from the privacy *) to my email account (* address email is removed from the privacy *). However when I do, I get this error message:
"That person has already been added to the parental control. Error code = 16500. »
This error message is partially true. Yes the person was already added, but then deleted and currently is no longer associated. Now, I have to add to my account. Can someone help me please get my son (* address email is removed from the privacy *) associated with my email account (* address email is removed from the privacy *). I have four hours invested in this and patience my son is running thin. Xbox Live said that it normally takes 14 days to accomplish. I can't believe in a technology company cannot remove associations one has an ID and associate it with another code programmatically. Especially since this must be a fairly common thing because of my situation, but also as a result of divorces and marriages 2nd.
Thank you!
Hi Kwb5,
I understand your frustration on this issue. I checked your son's account in our end and discovered that it is still managed by your wife. It is possible that the process did not effect, when you attempt to unlink the account of your son. If please remove the account from your account of your wife son and add it as a new family member to your account. The detailed steps are provided below:
1. open the current parent account to https://fss.live.com.
2. in the family summary, click remove a member of the family.
3. check on behalf of your son with question and click Remove.
After this, please sign in your account that you want to be a new parent account and associate your son. Here's how:
1. connect to your account on http://fss.live.com.
2. under Family summary, click on Add a new child.
3. log on the child's account.
After that, the child's account appears as a member of the family under the new parent account.
Thank you
Christian C.
Tags: Windows
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