Change of State of the call to Reopen

I have a problem with Infra v8 when an incident is reopened the call status is 'closed' and requires human intervention to change to something else when it adjourned. I tried to create a custom query 'Rouvrir Call' where the CALL_STATUS_REF is set to 0 (the default value). It works partially, but the old value remains in memory cache, and all subsequent queries are always thinking that the value is 1 or "closed". So when you go to defer the call, the selected value shows 'Closed' from the default even if the database, it is set to 0.

Is there a way cache group are evacuated after execution to reopen call querry. Personally, I think it is a defect and could never understand why the status of the call would not automatically updated.

I don't see an easy way to force the cache to clear after this query runs.

you could create an in_custom80 dll & catch the event of re - open, but it's kinda an overdose.

one thing that can work is if you add the field to call status (I think that his CALL_STATUS_REF) as a hidden field and js allows you to update when you click on the button to re - open as well to do in the database.

Tags: VMware

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