Changes programmatically to the tables of the ICM

We use IPCC 6.0 (0) with Office CTIOS sr3. We have about 500 agents and skills ~ 40.

We try to write a web application to allow supervisors to agents to recycle without remote control in an AW (too complicated and unwieldy by their report). Certainly, we can make changes to the table on the AW and even the loggers (in the laboratory, of course). However, the changes do not seem to be reflected in MCI and ITAS. They appear in the Configuration Manager well.

What do we lack? Is there an additional procedure, we have to do to get the committed change, or a security procedure to allow the change to be taken?

Any help is appreciated. Snatching the this will be a big victory for my team.

Dave Wolgast

HealthNow New York Inc.

See if I can explain what happens when you make a change with ICM set up on an Admin workstation and you will see why your idea will not work.

As you probably know, you can not run ICM set up on a distributor AW if it does not flow in real time. You've probably seen cela when CIM (RTDist, RTClient, UpdateAW, Logger) services had not been started and you pulled up to the graphical interface of configuration and it hung for a minute before reporting that he could not get the feed in real time.

On a client Admin work stations, it is run through the Distributor AW, and a proxy configuration applies. However, there is a real time stream.

Assuming that you have the running configuration tool and you change the skills of the agent group.

1. the configuration tool sends the request to the DBAgent processes running on the router.

2 DBAgent confirms the credentials of the user on the domain controller.

3 DBAgent sends the request to the router process (rtr).

4. the rtr process informs the process lgr running on the recorder the Canal of MDS.

5. the lgr updates the SQL from Microsoft Central controller database.

6. once the change has been introduced to the DB, the lgr informs the rtr that the update was successful, and now the rtr is updating its configuration in memory. To do this, after the validation was successful - should the commit SQL failed, the rtr config does not change.

7. the rtr process informs the DBAgent process.

8. the DBAgent updates GUI Config CIM on the stream in real time, and it shows that the skills group has changed.

9. at the same time, the rtr process tells the RTServer processes running on the router to tell the Distributor AWs (you probably have two) that there has been a change in the configuration.

10. the RTDist process running on the AW Dist means change and all the RTClients that changed the config.

11 RTDist also said the UpdateAW process running on the Dist AW that the configuration has changed.

12 UpdateAW queries the central command database for the configuration change and tells the processes running on the AW Dist lgr.

13. the lgr process writes the data in the DB of AW.

If someone opens the Config anew ICM tool they read information from the database of AW, but it has been updated with the change as the last element in a chain complex.

The result of all this is - do not!

What you want to do is upgrade to ICM 7.0 and you will get two elements that will make you happy:

* a Web interface to the evolution of the powers of jurisdiction.

improving agents to sign, and then reconnect to get calls about the new skill, they have just received - it is dynamic (as it should).

There you go - a big win for your team at the cost of an upgrade of the ICM. ;-)

Tags: Cisco Support

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