Check folio download numbers. Analytics

Hello world

in analytics > Folio > download

I have

Download 37 began

12 download is complete,

Download 10 errors

and 7 download canceled.

I'm a bit confused. I think that the amount completed + errors + cancelled (12 + 10 + 7 = 29) should give the result of download started...

The difference of 8, what it means?

Thank you.

Hello Andy,

There could be 3 causes why the sum of the issue download (Completed + errors + cancelled) is different from the question download started:

  • The user begins to download A folio ("Problem started download" event is sent to A folio). Before the current download ends, the user begins to download folio B. In this case, another event 'Question download start' is sent for folio B folio will stay in State "Download paused" without reach a final download status (Completed, errors, Cancelled). Only if the user will click again on the folio, it will resume the download. This is probably the reason why you see different numbers
  • The user will start downloading in the current day, but the final download status will be sent the next day. In this case, if the selected interval ends today, then the report will not contain the final State of download
  • If the opt-in user dialogue enabled, it can select "Do not allow" follow-up after the start of the download and before the download will reach a final State. In this case, the events will not be sent

Hope this helps,

Ioan

Tags: Digital Publishing Suite

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