checking your environment

HELLO, I have a windows7, 32 bits, the internet explore 10, I have wind flow technicians working on the virus, there was a lot of viruses is what I was told. I ask them to remove any empty file that I didn't need. It took 2 days them because they were so busy. I have a page on the front of the computer, saying that I need to check your Microsoft environment. I don't have any ideal what or how to do this. What do it mean? Can you please help, I need to know how to send Microsoft to screen captures, I don't know how do either. Thank you. I can't access right now.

Hi Sandy,

To post a short screen, see the steps in the following Microsoft article.

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/how-do-i-post-a-screen-shot-on-this-forum/c86de820-C620-401c-A804-9f6337cd3053

To clean the temporary files and the folder, I suggest you perform a disk cleanup.

Delete files using disk cleanup

Note: Other Options, if you select the option system restore and shadow copies. With this option, you can remove all but the most recent point on the restore disc.

I suggest a full system virus scan and check if it helps.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The data files that are infected can be cleaned by removing the file completely, which means that there is a risk of data loss.

Keep us updated on the status of the issue.

Tags: Windows

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