CIM-UX523 AGAIN, but does not properly

We bought this work a few weeks ago, but while recording managed to record some interviews initially, now much buttons became unresponsive (it is not on 'hold'). Then, when powere on, I see the records. Then when I press the button on the side, he turned to the screen clear and at the same time, reread the interview. But I can't change the choice of "run" the clear operation, as the buttons up/down etc don't work. Menu button does not work, the volume knob does not work.

When it is connected to my computer's USB, I get a very strange file structure with the same folder nested within about 20 layers of folders with a similar name, but none of the real sound files visible. Cannot erase or reformat.

I need it fixed or replaced or refunded, but the problem is that I have a few confidential interviews on the recorder, and these must be wiped before that I can send it anywhere.

Help, please.

Thank you.

Hi Jordan,.

Visit this link to fix the problem:

https://us.en.KB.Sony.com/app/answers/detail/A_ID/38892/p/57784%2C60081%2C71889/c/65%2C66/kW/not%20W...

Thanks Victor

Tags: Sony Products

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