my antivirus has been cancelled but does not expire separated from until2011 how do I get it turned on again

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• This morning update of Firefox has been downloaded but does not restart the laptop. He's trying to start and the lights on the keyboard. He continually tries to restart. The screen is blank. It was working fine until I clicked on restart.

  PC IS A COMPAQ PRESARIO V6000 RUNNING WINDOWS XP

  PC DOES NOT RESTART AFTER THE LAST FIREFOX DOWNLOAD THIS MORNING

  The PC screen does not light and I think he's dead. It can be quite fortuitous, and there may be a hardware failure that he would have stopped working even without the download of firefox. I'll have to consider Repair shop and see if anything can be saved on the hard disk.

  Thanks anyway

  Dave

• KB958869 update has been downloaded, but does not install

  I've never had this problem before using XP Pro

  Hi affixed,

  Welcome to the Microsoft Answers site!

  We would need additional information for better clarity on the issue.

  (1) what is the exact error code or error message that you get while trying to install the update?

  However, try the following methods to see if he can solve the problem.

  Method 1:

   

  Save the Windows Update files

   

  1. click Start and type notepad in the box start the search .

  2. click on Notepad in the programs list.

  3. copy the following commands, and then paste them into the opened Notepad window:

  REGSVR32 WUPS2. DLL/S
  REGSVR32 STINKS. DLL/S
  REGSVR32 WUAUENG. DLL/S
  REGSVR32 WUAPI. DLL/S
  REGSVR32 WUCLTUX. DLL/S
  REGSVR32 WUWEBV. DLL/S
  REGSVR32 JSCRIPT. DLL/S
  REGSVR32 MSXML3. DLL/S

  1. in Notepad, on the file menu, click on record under.

  2. in the list record under , click all files.

  3. in the file name box, type register.bat.

  4. save the Register.bat file to your desktop.

  5 right-click the Register.bat file, and then click run as administrator. If you are prompted for a password for a confirmation, type the password or click continue.

  6. try to install the updates again.

   

  Method 2: Reset the Windows update components.

  Access the link below to reset the Windows Update components automatically.

  http://support.Microsoft.com/kb/971058

   

  Method 3:

   

  Download and install Windows Update agent

   

  The Windows Update Agent lets you manage the updates will be installed on your computer. The Windows Update Agent works with the Windows Update Web site to provide updates on your computer. The Windows Update Agent also works with servers that are running Microsoft System Management Server and Windows Server Update Services (WSUS) in an enterprise environment.

  For more information please visit the link below:

  How to get the latest version of the Windows Update Agent to help manage updates on a computer

  http://support.Microsoft.com/kb/949104/

   

  After installing Windows Update agent, try to install the KB958869 update and check if the problem persists.

  Hope this information was useful.

  Concerning

  Varun j: MICROSOFT SUPPORT

  Visit our Microsoft answers feedback Forum

  http://social.answers.Microsoft.com/forums/en-us/answersfeedback/threads/ and tell us what you think.

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