HP6500APlus

Black ink prints only shades of gray. Grayscale setting is turned off, replaced the cartridge with each of the 3 new, replaced the print head, ran printing doctor, all good except test print controls, black printed in shades of gray. All the other good colors. Journal available online in case of problem or not.

Any ideas?

Hi @TomC1944

Given that you have completed all necessary troubleshooting including replace the cartridge printhead ad, I suggest that we call. We may be able to offer a discount on a newer model. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

I hope this helps.

Tags: HP Printers

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