Cisco agent desktop logon.

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• Cisco agent desktop compatibility

  Hi all, there

  I want to ask is there a date when 10 windows will be supported in the matrix of cisco agent desktop

  For now, when I'm right cisco compatible windows 8.1 as the higher windows operating system, correct me if I'm wrong.

  Thanks in advance for any response

  That's right, CAD and Finesse supports Windows 8.1 max version

  http://docwiki.Cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix _...

  http://docwiki.Cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix _...

  For the road map of related queries that you can engage your account Cisco team as they do not on community support.

  Manish

• Cisco Supervisor Desktop can receive calls?

  Hello

  In my scenario, supervisors may need to answer calls during peak periods. I don't think the Cisco supervisor's Office offers this possibility. Please correct me if I'm wrong. If I have to install the Agent's Office and Supervisor Desktop on the same machine to achieve?

  Thank you very much

  Mike

  Yes. CDD can answer calls. First of all, CAD Cisco Agent Desktop must be started prior to CSD. The CAD name control. Thus, if the contractor is part of the CSQ, then calls would come to CAD. As part of the installation of the CSD, CAD must also be installed.

• An agent can not dial the + E.164 string CTIOS Agent Desktop Toolkit

  There is a problem with the composition of a number + agent workstations E.164 (example: + 380975431111). When you make a call, CTIOS Agent Desktop shows an error:

  Customer

  MessageType:eMakeCallRequest

  ErrorMessage:Error [10117] the specified DTMF string is not valid

  CTIOS Server

  eControlFailureConf (14):the application specified a destination that is not valid.

  PG & CG

  Error =INVALID_DESTINATION

  But when I place a call of IP or IP Communicator phone it works using the road / + '. All other destinations (00, 0, etc.) are accessible through CUCM.

  Many configuration errors or it is a limitation for Desktop Agent?

  Thanks in advance for your answers!

  P. S.

  CUCM using 8.0.2, ICM 8.5.1, CTIOS 8.5.1

  Artem,

  This is expected behavior E.164 is not supported with the latest versions to 8.x. However, it is being developed for future support.

  -Cisco CTI server, CTIOS (8.x)
  -Cisco CTIOS Toolkit Agent Client und CTIOS supervisor Toolkit (8.x) Client
  -CAD Agent Desktop and CAD Supervisor Desktop (8.x)
  -Cisco Outbound Option (8.x)

  It could be that useful?

  DPM

  Pls rate useful messages!

• Cisco Secure Desktop installation

  Hello world

  I am very beginner in cisco device. in my Office I have vpn 3000 Concentrator and would use the secure desktop cisco with her

  succeced, I have install Secure Desktop version 3.1.1.45. to test, I would run cisco secure desktop from my client computer (XP). that means url I enter in the internet browser?

  Thank you

  ADI

  You would https to the public ip address of VPN concentrator.

  Here is more information on how to configure CSD on VPN hub for your reference:

  / * Style definitions * / table. MsoNormalTable {mso-style-name: "Table Normal" "; mso-knew-rowband-size: 0; mso-knew-colband-size: 0; mso-style - noshow:yes; mso-style-priority: 99; mso-style - qformat:yes; mso-style-parent:" ";" mso-padding-alt: 0 cm 0 cm 5.4pt 5.4pt; mso-para-margin: 0 cm; mso-para-margin-bottom: .0001pt; mso-pagination: widow-orphan; font-size: 11.0pt; font family: 'Calibri', 'sans-serif"; mso-ascii-font-family: Calibri; mso-ascii-theme-make: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-make: minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-make: minor-bidi ;}"}

  http://www.Cisco.com/en/us/partner/docs/security/CSD/csd311/csd_for_vpn3k_cat6k/configuration/guide/CSDprefc.html

  Hope that helps.

• Where can I download Cisco Secure Desktop (CSD)?

  I need to download Cisco Secure Desktop and I followed the link provided below of cisco... but he gave sent me to a different link.

  http://www.Cisco.com/c/en/us/TD/docs/security/CSD/csd34/configuration/gu...

  http://www.Cisco.com/cgi-bin/tablebuild.pl/secureDesktop

  Help please!

  If you have found useful information, please mark it as correct.

  Thank you.

• On the Cisco secure desktop PC emulator

  We have an ASA 5550.  We need to install the software host explore on each computer so that users can make payroll on the mainframe.  It is possible to install this software on the Cisco Secure Desktop uses SSL client so that it is unnecessary to install Explorer host on each computer?

  Thank you.

  Diane

  No, you can not use CSD to install the software you want to install. CSD provides a virtual office to provide the secure environment when you connect via VPN/SSL. CSD is not like citrix or RDP unfortunately.

• Seagate Free Agent Desktop does not recognize my hard drive in Windows 8

  My Seagate Free Agent Desktop does not recognize the hard drive on my new computer with Windows 8. Although I can still use it to save and transfer all the data from one to the other, I lose the functions in the menu of the Seagate such as backup and synchronization. It worked fine on my old computer that worked on Windows XP. I tried Troubleshooting compatibility mode and that did not help.

  The message in the Seagate Manager appears as:

  None of the external drives have been found. Make sure that your external drive is connected and turned on.

  [Moved from comments]

  What brand and model exactly.

• Necessary certificate on ASA 5510 for Cisco Secure Desktop?

  I use Cisco Anyconnect "anyconnect-victory - 2.3.0185 - k9" and ASA 8.0.4. I want to just use CSD to prelogin and check a registry key for desktop PC.

  It works fine but I still the newspaper of the SAA this message:

  "Failure of the validation of certificates. No appropriate trustpoints found to validate the serial number of certificate: xxxxxxxxxxxxx, name of the object: cn = CiscoSecureDesktop.

  January 5, 2009 15:00:50: % ASA-3-717027: invalid certificate chain. No appropriate trustpoint was found to validate the string. »

  I need to install a certificate on ASA just to use the CSD module? Or, what is the average to avoid this log message and use a certificate of CSD?

  Thanks for your help.

  David.

  Hi David,

  The question is more aesthetic and does not affect all the features.

  You can view the bug "CSCsr07594", which describes the problem and the workaround in detail.

  Thank you

  Naman

• Agent Desktop Version 8.5

  Agent Office Version 8.5 which worked under Windows XP for my laptop which has Windows 7 installed. I've been unable to ge to work and get the following:

  System Configuration error

  Impossible to determine the loading directory

  Can someone help me get this program that runs on Windows 7. Tried to use Outlook, even if it's a great program, it does not compare to the Agent's office.

  Thank you

  Rocko L

  You probably need the version the most recent one you have is close to five years and not likely to be compatible with Vista.

  'Rocko l' wrote in the new message: * e-mail address is removed from the privacy... *

  Agent Office Version 8.5 which worked under Windows XP for my laptop which has Windows 7 installed. I've been unable to ge to work and get the following:

  System Configuration error

  Impossible to determine the loading directory

  Can someone help me get this program that runs on Windows 7. Tried to use Outlook, even if it's a great program, it does not compare to the Agent's office.

  Thank you

  Rocko L

• Agent desktop screen pop

  I was asked to set up the phone system to do a pop from the screen when a call comes through CSQ. I got to work as expected (send customer information collected through data of the company with a web application and displays the agent via Internet Explorer). Which came now that I put in full implementation, we get the next pop screen for each call to the agent (internal and external calls). Is it possible to prevent a next pop screen during a call (agent to agent) internally but who have still a pop screen happen when a call comes in from the outside through CSQ? Thank you.

  Unfortunately not. The best idea here is to have a personal line for agents sepereate they receive some non-IPCC incoming calls. Confgigure therefore the IPCC line only receives calls routed IPCC.

  Please evaluate the useful messages.

• Cisco secure desktop

  Hello

  Please need help here,

  I have pre-opening policies configured on my ASA 5520 (9.1. (4-6)) and adsm 7.5 (1)) but I am not able to see the page on ASDM pre-opening,

  screen_shot_2015-10 - 16_at_00.00.56.png

  

  Any suggestion?

  Kind regards

  AM

  You can use Anyconnect 4.x or 3.x with policies before logon. As long as you have installed version 3.x of the hostscan image on your ASA.  You may need to downgrade the ASDM version.

  However being inform security risk on shared bugs previously mentioned.

  It will be useful.

  -Randy-

• pre-opening Cisco Secure Desktop policies

  Hello

  We just do 2 updates on our asa 5510...

  1. we have improved our ASA 5510 6.21 to 6.41 firmware

  2. we have also improved for the last package of csd

  (we have improved from 3.5.841 to 3.5.2008)

  After 2 refills, it seems that all my policies pre-opening disappeared

  I try to activate / disable the CSD and they won't come back...

  I only have the default policy

  What can I do to get back them?

  any clues on this?

  Thanks for the help!

  You will not be able to recover it, but check to see if one of your old configuration still exists in flash.

  The CSD is stored in a file called "data.xml", there is on the flash of the SAA in the sdesktop directory. You can try to tftp this disabled the flash of the ASA file and see if it contains no remenants of your previous config of csd.

  CD desktop

  dir

  (you should see the file called "Data.xml")

  copy tftp flash:/sdesktop/data.xml

  If when you view this file you don't see one of your old settings of localization of CSD, then I think you'll be out of luck unless you have a copy saved to another location.

  -heather

  Don't forget to note all the messages you help and mark the issue as resolved.

• Cisco Secure Desktop - can you allow to download Java applet

  Hello

  I am CSD test and were invited to provide access to a web site that tries to open it and insert a Java Applet which enabels user to use a finance app.

  However, I set up the CSD, I get an error when the finance Java applet tries to install.

  Is there a way to allow this Java to be installed on the CSD?

  Thanks for any help/suggestions

  concerning

  Bryn

  Perhaps this document could gve you an idea.

  http://www.Cisco.com/en/us/products/sw/secursw/ps2308/products_configuration_guide_book09186a008042102a.html

• Agent cached job places

  Question: Web Sites is cached to the agent when you first load them.  Whenever I load a page that contains dynamic data, it loads the page caching first and don't update until my second 5 refresh interval.

  I want the agent to retrieve the page when it is called and not load the cached version.  Does anyone know if Cisco has a registry entry that controls this?  I found where it stores pages, but says that these pages are in use if I try to do something for auto remove them.

  Thanks in advance! -Bill

  Cisco Unified Contact Center Express 8.5

  Cisco Agent Desktop 8.5 (1) (Premium Version)

  Build: 8.5.1.214

  Post edited by: Bill Brown

  Hello

  as far as I know the CAD incorporates an Internet Explorer, so this is to Internet Options settings-, you can try caching for 0 days?

  In addition, if you control these web pages, you might want to try to send the appropriate response HTTP headers)

  Cache-Control: non-cache, non-magasin) or HTML meta tags (Expires, Cache-Control).

  G.