Cleaning of the bad reputation

Hi all

This must be VERY frequently asked question, I still have to ask for help.

I am an administrator of a Web hosting company. We have several servers and all of them are good system the MTA senderbase.

Recently, we purchased a new server and now we are facing a lot of problems because our servers IP address is rated "poor". Being a new server, it surprised us and regardless of all measures the servers IP is still listed as "poor".

Can you help us?

I didn't kno if its safe to publish the IP here, so for now, I will answer general questions and publish as much as possible, then you can advise us on the appropriate measures to clean up the reputation of servers:

Some info:

(1) the daily and monthly scale are: 2.7 (we have a lot of servers with lower scores assessed as good)

(2) the first message from this address 2010-05-31 date (date we began to work with this server)

(3) the only thing that seems different shape our other servers is "Fwd/Rev DNS Match" which shows nothing (as opposed to 'Y' in all other servers)

What is number 3? which is exactly what it means, the server a reverse DNS configured correctly.

We can't find another way to contact the senderbase support so we hope that this forum is the place for that.

any help would be much appreciated

concerning

soportered6

Hello Eduardo,

> Sorry, but I'm not a native English speaker, I don't undertsand your answer, which is mainly:

> CSVB?

Cisco Spam and Virus Blocker. It's the products described in this forum here :-)

> GUI?

Graphical user interface. It is the administration interface of the Cisco Spam and Virus Blocker which is accessible using a web browser.

> CLI?

Command line interface. It is the administration interface of the Cisco Spam and Virus Blocker which is accesible by SSH or Telnet (depending on your IP Interface configuration).

I could be wrong because I was assuming you are using a Cisco Spam and Virus Blocker on your site. That's why I suggest me to raise a ticket with the STAC support team so that they can help you here.

So the initial question here is: you use this product (Cisco Spam and Virus Blocker)? If so, please make a ticket as initially proposed. If not, please contact [email protected] / * / ask for help on your SenderBase reputation Score while providing address P in question.

Thank you and best regards,

Martin

Tags: Cisco Support

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