Click the Save icon to save the scan of your computer.

I have an Officejet Pro 8500 A910 attached to a Mac Mini running the Mavericks. The only way I found to scan from the computer is through the Web Page of the Officejet web address.

I get the Webscan page and click Start analysis. Everything seems to function and the Officejet appears to scan the document, but the preview window remains empty. In addition, at the end, I get the message

Scan completed

Click the Save icon to save the scan of your computer.

But there is no icon. I right click on the image, but on the Mac, there is no option to save the image. There is the possibility to view the image in the preview, but it is also empty.

I can scan the Officejet in a folder shared for basic communication network should work.

The search for other bids they do not use the web interface, but some other assistants. I can't find another way to control the Officejet.

Hi PaulBrereton,

Welcome to the Forums of HP Support! I see that you run into some problems when you try to scan to your HP Officejet Pro 8500 A910, it is because there is no full feature software and drivers for the OS of Mavericks. This means not you are not able to scan, it is just average, you'll have to do another way, and I'd be happy to help you with that.

To get a better understanding of the installation of the printer on the Mavericks OS see here: OS X Mavericks v10.9: installing and using the printer on a Mac

Now, this is all available scanning options: how Scan: OS X v10.9

If you find that you still get an once completed empty scan continue here: Scan output using HP Scan Application unexpectedly in OS X v10.9 Mavericks

I hope this helps!

Please let me know if you need more help.

Thank you

Tags: HP Printers

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