Cloud update creative stall

Hello

Every time I have try and update my creative apps cloud update hangs indefinitely at 50%. There is no error message or anything of the sort, but I could leave 'Refresh' app for days and he would never exceed 50%.

What is strange, is that is applied ' to the majority of applications it does not apply to all the. Illustrator (2015) and Acrobat for example update without problem. The apps that are specifically stall at 50% at the present time are Photoshop, InDesign, Premiere Pro, After Effects and Media Encoder CC.

I'm on OS X Yosemite 10.10.5 - 2.9 GHz Intel Core i5, 32 GB 1333 MHz DDR3 (I don't know if it's useful?)

It comes to my work computer, I pointed out the problem with the it Department who have been unable to understand even after uninstalling and reinstalling, then everything and then gave me a brand new computer where after completing a new installation, the problem persisted. No one else on my team who are also on the Creative Cloud are facing this problem.

To make things even more confusing, I use the same account of creative cloud on my personal computer at home (also a MAC) and I have no difficulties. Everything works as it should.

Can anyone help?

Please Contact Customer Care as a troubleshooting technique may be required.

Tags: Adobe

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