Cloud update creative stall
Hello
Every time I have try and update my creative apps cloud update hangs indefinitely at 50%. There is no error message or anything of the sort, but I could leave 'Refresh' app for days and he would never exceed 50%.
What is strange, is that is applied ' to the majority of applications it does not apply to all the. Illustrator (2015) and Acrobat for example update without problem. The apps that are specifically stall at 50% at the present time are Photoshop, InDesign, Premiere Pro, After Effects and Media Encoder CC.
I'm on OS X Yosemite 10.10.5 - 2.9 GHz Intel Core i5, 32 GB 1333 MHz DDR3 (I don't know if it's useful?)
It comes to my work computer, I pointed out the problem with the it Department who have been unable to understand even after uninstalling and reinstalling, then everything and then gave me a brand new computer where after completing a new installation, the problem persisted. No one else on my team who are also on the Creative Cloud are facing this problem.
To make things even more confusing, I use the same account of creative cloud on my personal computer at home (also a MAC) and I have no difficulties. Everything works as it should.
Can anyone help?
Please Contact Customer Care as a troubleshooting technique may be required.
Tags: Adobe
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Hi Cellozug,
My apologies for the inconvenience caused.
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Hi DanFocusrite,
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Follow the procedure below:
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Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
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Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
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