CM1415 COLD: CM1415FNW will not tray of food on one of the 4 computers Imac OSX running analyze all the 10.10.2
This printer has been great, causing no trouble so far. After that the OSX updated to 10.10.2 on my IMAC more recent (July 2014) the ADF Document (CAD) failed when trying to scan to one of my IMAC computers. The printer indicates "Document loaded", the scanner (HP utility) on the IMAC software displays "No Document loaded". When you place flat as the source of the document scanning software works perfectly.
Initially, I assumed that the printer has been responsible and progressed to clean the rollers, check the aper and network connections. Everything seemed operational, so restarted, to have the same problem. Existing printer deleted preferably printer and downlloaded and installed last HP softeware & driver set. The problem is not resolved.
Tried to scan from CAD of older IMAC (August 2007) also runs OSX 10.10.2 and it worked perfectly once, I have inastalled the printer/scanner software.
Computers and scanner are connected via a 10/100/1000 ethernet switch and all extracted and there was bo moves or changes to the physical network harware
Hello @Kozzy49,
Welcome to the Forums of HP Support!
I understand that you are having problems when you try to scan using the automatic document feeder on your printer HP LaserJet Pro CM1415fnw Color MFP to your computer Mac OS X 10.10. I would like to help you today with this problem of document feeder scan. Because this issue is only occurring with one of your computers, it certainly is a software or driver conflict on your computer Mac OS X 10.10 one and not a hardware conflict. To solve this problem please can I you follow the steps below.
Step 1: Resetting the printing system:
To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Laserjet back in right now.
Once the reset is complete, proceed to the next step.
Step 2: Uninstall the drivers and software:
Please click here to find out how to properly uninstall your printer. Once the site opens select the drop down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps to complete uninstallation.
Once the uninstall is complete, please continue on.
Step 3: Check and repair your Mac disk permissions:
- Open Macintosh HD and go to Applications
- Go to the Utilities folder
- Open disk utility
- Select the hard disk volume, you use (usually on the left)
- Select verify disk permissions
- Once this process is complete, select repair disk permissions
Step 4: Check the Apple updates:
- Go to the Apple
- Select System Preferences
- Select software update
- Click update now
- Install your available updates
- Computer restart
Step 5: Reinstall your software and drivers:
Finally, please click here to download the driver package for your printer. Once the site opens, select the download button at the top left. Once the download is complete, please follow the instructions on the screen to install your printer.
Once your printer is properly installed please try to scan the image through the automatic document feeder.
Please reply to this message with the result of your troubleshooting. I look forward to hear from you!
Tags: HP Printers
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