Code: 39 in Windows not being able to download a driver for CD/DVD... file is maybe missing or damaged

Remove Arcsoft program, can I deleted some files that are shared by other Windows programs.  The tech who instaslled my new CD/DVD drive in my laptop Dell, Vista home Premium, all UPDATES in place, showed me the physical disk works fine.  However, an error message is displayed (in the title above) and Windows does not recognize the drive.  The technology suggested "Reinstall Windows" to "solve the problem.  I don't have the skills to do this.  Help?

Discover - your CD or DVD cannot read or write media
http://support.Microsoft.com/GP/cd_dvd_drive_problems

and if so: http://support.microsoft.com/kb/982116

TaurArian [MVP] 2005-2011 - Update Services

Tags: Windows

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