'Comfort Curve Keyboard 2000' cannot start (code 10)

Hi, my laptop cannot detect my external keyboard. The keyboard is the 'Comfort Curve Keyboard 2000'. Laptop is an ACER ASPIRE 5738 G running Windows 7, 64-bit, the publishing house.

When I plug in the keyboard, Windows says it can't find a driver for the device and if I manually select HID keyboard driver, Windows indicates that the device cannot start (code 10).

I already tried to uninstall all USB devices and restart the system, but it did not work.

Any suggestion?

Hi Stefano,

If the device has a FailReasonString value in its hardware key, that string is displayed in the error message. The driver or enumerator places this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message.

Explanation of error codes generated by Device Manager in Windows XP Professional

http://support.Microsoft.com/kb/310123

Follow the steps to solve the problem of hardware in the computer:

Method 1: Run the fixit to solve hardware problems:

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/

Method 2: Check the boot to find that there is no conflict applications/programs:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: When the diagnosis is complete do not forget to reset the computer to a normal startup.

Please contact the Microsoft Hardware support:

http://www.Microsoft.com/hardware/en-IE/p/comfort-curve-keyboard-2000#support

Let us know the result.

Tags: Windows

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