Compaq 420: Keep mobile closing

Laptop keeps close again and again.

Even when starting, treat it abruply closes.

Sometimes, it works very well for hours and sometimes it will stop just after the start.

He made some kind of low key sound just as it closes completely.

Dear customer,

Welcome and thanks for posting your query on the Forum from the HP Support

Please perform the steps to solve the problem below:

1. you need to clean all vents and openings that are really good with a can of compressed air

2. check if the fan is running when the power adapter is connected

3 boot into BIOS > System Configuration > Device Configuration > enable ' Fan always WE.

4. update the latest BIOS and graphics driver

5 check the CPU usage - find out if there are any currently running Application, software, Service, Email

Note: Close the Application/Software/Service/Email if you find

6 incase, even after these steps, if the same problem persists then remove and reinstall the fan

Please click the link below to find more steps involved in this problem

http://support.HP.com/us-en/document/c01657439

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on Thumbs Up white on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

GBL84

I'm not an employee of HP

Tags: Notebooks

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