COMPAQ AMD 64-BIT DESPERATE...

My mother has a computer is a compaq amd 64-bit with windows media center 2005. This computer comes with an HP monitor and she had to if for bout a year. nothing else you need to know I can't tell you because I don't know much about the system.

What has happened is the next... we put norton on the system about 3 weeks ago and there, apparently shortly after her computer quit working properly. She got fed up with it and a Norton took off, but now, the computer does not at all... She even went to the length of the restoration and said nothing has changed..., all she gets now is the screen where the monitor says it starts up and then next thing you know it appears on the screen that the monitor is going to sleep.

is it possible that it somehow unconsciously hit something to put the monitor or the computer in mode 'sleep' and if so how it solve this problem? I tried hitting f10 today to see on restore mode or whatever this is, but nothing found. the problem with that is I'm not sure if I was hitting the right button F initially.

any help would be greatly appreciated... She's the only 60 years I know not who needs his computer lol... Thank you all!

Hi heather,

The cord could be the problem. You can probably go with the other cable of monitors to test.

It sounds like your measurement start the computer normally, at least temporarily.

I download the tool without going into Safe Mode, first and if that fails, then try Mode without failure.

Here is an article step by step for Safe Mode:

http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

From there, you should be able to open go to this link:

http://us.Norton.com/support/kb/web_view.jsp?wv_type=public_web&docURL=20080710133834EN

where you can select your Norton product. From there on, I think that you can download and run the tool.

There should be some Norton instructions on how to use the tool.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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